kpi itil sla

Senior Infrastructure Engineer Learn more about the general tasks related to this opportunity below, as well as required skills. - ITIL - Azure - M365 - VMware - SAN storage - SCCM - Powershell A progressive Nottingham based professional services company have a new opening in their tech team for a Senior Infrastructure Engineer looking to take a step into a team leader role. Working closely with the IT Operations Manager you will be responsible for assisting in the smooth running of the IT infras...

... & Development processes and Biologics workflows Proven Experience with Customer/Client focused delivery model Knowledge of 21CFR Part11 regulations Previous experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project IIBA, PMP Certification is a plus Strong Understanding of SDLC, ITIL concepts, Database Design and Data Modeling concepts Previous experience with working in large scale implementation projects Q. What is the required education/work experience? Bachelor's/Master's degree or equivalent in a scientific or health care field Proven experience as a Business Process Consultant/Analyst, ...

... recommend and install new or upgrade database software and hardware based on best practices Essential and Desirable Criteria Skills/qualifications: At least 2 years' experience as a SQL Server DBA, Azure SQL Platform MCSA: SQL 2016 Database Administration/SQL Server 2012/2014 MCSA: Windows Server 2012/2016 Desirable: ITIL Foundation Knowledge of performance tuning and optimisation. Experience with Always on High Availability and Clustering Experience with SSIS and SSRS Knowledge of T-SQL is required, including writing and designing procedures, functions, tables, views, triggers & constraints. MySQL Training offered: Willmott Dixon offer ...

... in the management of Security Event Monitoring and operational response by means of monitoring and correlation tooling, antivirus, network and host IDS/IPS monitoring and logging Knowledge of Cyber security regulations and industry framework e.g. GDPR, Network and Information Systems (NIS) regulations, NCSC Knowledge of ITIL Knowledge of Mitre ATT&CK etc Threat monitoring and intelligence gathering and assessment processes to scan for vulnerabilities and implementing fixes and mitigations; Incident response management Security Clearance: DV Cleared To apply for this role please submit your latest CV or contact Aspect Resources on (phone ...

... support and resolution for all incidents reported across the group * Ensure all incidents and service requests are resolved within the timescales defined in the SLA. * Provide Service Desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues * Respond to alerts notified to the ... issues * Analytical and methodical approach to problem solving * Excellent interpersonal and communication skills - in verbal and written English * Awareness of ITIL would be an advantage Personal Qualities * The role is based just outside Sheffield, however travel all over the UK mainland will be required - so a full, clean (or ...

... desktops and laptops. * Setting up new users and disabling expired accounts in accordance with requirements * Implementing an efficient maintenance program for all digital assets. Technciall skills & experience required: * Good PC hardware support experience. * Good experience in Windows 7 / 10 / 11. * MS Office 2013 /2016. * MS Outlook. * MS Office 365. * Active Directory. * IOS + Android. * ITIL. * Microsoft Exchange Microsoft Server 2008r2 / 2012. * Azure (desirable.) * Intune (desirable.) Multiple roles available - To arrange an initial interview please apply today. Mainly remote / WFH - 1-2 days a week onsite Benefits: 24K - 28K plus benefits

... and performance indicators. * Providing EUC Hardware maintenance and IT Support Who we are looking for This is an opportunity for an experienced IT Support Services Analyst who is willing to work as part of a team and manage stakeholders at all levels. We are looking for someone who has: * A knowledge and understanding of ITIL functions, principles, and processes. * Knowledge of using: * Active Directory and Group Policy Objects to define security requirements. * Knowledge of SNOW asset Management tool. * Windows system administration experience, covering Windows 10 and O365 products. * Apple iOS experience. * Problem analysis and resolution ...

... Undertake scheduled maintenance and upgrades. What do you need? Experience of working in a relevant role. Experience and working knowledge of Smart devices, Android, iOS and Mobile Device Management. Experience and working knowledge in Microsoft technologies; Windows, MS Office, Office365, MDM, Azure. Experience and/or understanding of ITIL service management or equivalent frameworks and/ or standards. If you are happy to be based out of Chelmsford and travel to sites across Essex then this could be the job for you. This opportunity allows flexible working hours and will allow you to work for a business that have in important role in the community

... of SIEM software which forms part of the operating platform infrastructure. A good understanding of processes and techniques concerned with quality assurance planning, software quality evaluation, creation of quality processes, configuration management, and quality reviews and audits. Possesses a good understanding of ITIL Problem Management and the application of different root cause analysis methods. Highly developed leadership and management skills with the particular ability to handle innovation and change resulting from the implementation of new information and communications technology solutions. Able to demonstrate a good understanding of ...

... documents. * Full UK driving licence. * Excellent working knowledge of Windows Server environments and Networking (HP, Cisco). * Good working knowledge of Office 365 Admin, MS O365 Suite. * Good understanding of AD/AAD/DHCP/DNS/Group Policy. * Willingness to learn new skills in an ever-changing environment. * ITIL, Prince2, APM certification or membership desirable. * At least 1 formal IT qualification preferred, higher education or above and/or suitable IT qualification in a recognised area i.e., Cisco CCNA, MSCA, MSCE or equivalent desirable. * Excellent working knowledge of one or more of the following:- Veeam backup, Firewalls ...

... provide remote or onsite service for implementations and migrations, both in and out of core hours.Technical Requirements At least 5 years' experience in a similar SLA driven support role Extensive experience of working on Enterprise level environments Advanced Microsoft Server operating system knowledge. Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification V3 Proven Customer service skills In depth experience with NetApp 7 Mode, Cluster Mode and E Series experience Excellent NetApp Performance & ...

Infrastructure Engineer / 2nd Line Support - Cambridgeshire / WFH - ITIL, Service Desk, Virtualisation £40k + package Concept IT are looking for an experienced Infrastructure / 2nd Line Support Engineer to join a ... providing technical support for customers and monitoring the company's internal systems (following ITIL principles) Opportunity to implement latest technologies including, Hyper-V, VMware, VEEAM, HP Installation of ... technical support Passion and willingness to learn Previous experience working within a service desk / ITIL environment (highly desirable) Previous experience within a Data Centre (desirable) Some expertise with ...

... team. Technical Proficiency: Experience and understanding of modern IT systems, configuration, and setup, including Desktop, Directory Services, Network, Servers, and Databases. Communication Skills: Excellent communication and customer-facing skills, ensuring a positive and efficient user experience. ITIL Foundation Certificate: Knowledge of ITIL (Information Technology Infrastructure Library) principles is a plus. IT Service Operation Processes: Familiarity with IT Service Operation Processes, including Incident Management, Problem Management, Request Fulfilment, Access Management, and Event Management. IT Service Lifecycle Stages: Knowledge of ...

... and troubleshooting knowledge. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure preferred. Experience in AD, DNS, DHCP, DFS, GPO. Windows Server including Hyper-V. O365 Skills including usage, licencing, and administration. General server management ITIL knowledge including change, problem, and incident management. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. Flexible working options available. What you need to do now If you're interested in this ...

... to work effectively under pressure & to deadlines Willingness to be flexible and work as a key member of a cohesive team Strong verbal communication skills Desirable: Any or a mix of the below Aruba Certified Professional/Expert in Mobility, Design, ClearPass, Switching and Security (ACP-CA and/or ACP-NS ACEP/ACEX, ACSP/ACSX, ACDP/ACDX) Fortinet NSE 4, 5, 6, or 7 CISCO CCNA/CCNP Juniper JNCIS/JNCIP/JNCIS-MistAI VMWARE VCP Microsoft Azure Solutions Expert, MCSA Windows Server ITIL Foundation v3/v4 Salary: £60,000 £65,000 + £6600 allowance or car

... networking, telephony and security systems * Security tooling and concepts * Identity Management experience * Good understanding of Networks * Excellent customer service and communications skills * Ability to build strong working relationships with IT teams, IT users and third-party vendors * Experience working to ITIL best practice, ITIL Foundation qualified (desirable) * Flexibility to be able to travel and work out of hours where required My client are offering a salary of up to £70,000 depending on experience plus benefits Interested!?! Send your up to date CV to Chris Butler at CRG Recruitment for immediate review CRG Recruitment are acting as ...

... by phone and email as appropriate Maintain IT asset records accordingly Perform Remote Support management of customer hardware/software Troubleshoot basic network issues Knowledge & experience required: Previous experience in a Service Desk providing 1st / 2nd Line Support Strong knowledge of Microsoft operating systems and products, with an emphasis on Windows 10, as well as Microsoft Office 365 Experience with Active Directory Basic knowledge of ITIL Strong communication and customer service skills Whats on offer? Basic salary of up to £28,000 + bonus Hybrid 2 - 3 days on site in Worcester per week Excellent training and career progression

... * Educated to degree level or equivalent. * Extensive background in managing IT projects with a key focus on - Cloud Technologies - IT Security Services - Microsoft Azure Service - Citrix and Windows * Proficient understanding of the Microsoft product suite * Awareness of ITIL. * Experience of both Agile and Waterfall project methodologies. * Minimum PRINCE2 certified. * Experience of end-to-end project lifecycle delivery. * Some experience with project management tools (Monday, JIRA and Wrike -preferable but not essential). * Effective communicator ...