Main characteristics
- Location
- Manchester, Manchester
- Company
- Concept Resourcing
- Salary
- £55000 - £65000/annum Benefits
- Employment type
- Permanent
- Category
- IT
Job summary
3rd Line Storage NetApp Engineer - Remote£55-65k + on-call + benefits
I'm looking for a 3rd line engineer that specialises in NetApp Storage technologies for a major client based in Peterborough.
The role will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Key Duties
Provide a point of technical escalation and expertise - 3rd level
Provide technical assistance to on-going projects when required.
Assist in maintaining uptime of storage infrastructure and customer solutions
Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.
There may be a requirement to provide support as part of the 24x7 out of hour's rota
Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.Technical Requirements
At least 5 years' experience in a similar SLA driven support role
Extensive experience of working on Enterprise level environments
Advanced Microsoft Server operating system knowledge.
Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification V3
Proven Customer service skills
In depth experience with NetApp 7 Mode, Cluster Mode and E Series experience
Excellent NetApp Performance & Analytical skills
SnapManager Technologies
VMware 5.5 / 6.0 knowledge or HyperLooking to move ASAP so please send me your latest CV and I will call you to discuss further.
NetApp- Storage - Infrastructure - Third Line - 3rd Line - Support- VMWare- Hyper-V- Server- Network
Benefits: Benefits