1st Line Support Analyst

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Ad nr: 18912
Published: 4 December 2023, views: 0

 

 

Main characteristics

Location
Camberley, Surrey
Company
Talent Smart
Salary
£24000 - £28000/annum 24K - 28K plus benefits
Employment type
Permanent
Category
IT

Job summary

An exciting opportunity for an experienced Service Desk Analyst to join a cutting edge IT firm based in Camberley. You will be required to work in a 1st and 2nd line support capacity supporting users general IT queries and problems over the phone, via email and face to face. The role is mainly remote / WFH with 1-2 days a week onsite.
Responsibilities:
* Diagnosing and resolving technical issues, embracing a fix once mentality to resolve the core problem.
* Escalating unresolvable issues in an effective and timely manner.
* Keeping up to date asset inventories and tracking borrowed equipment.
* Undertaking small to medium sized projects as instructed by the Helpdesk Support Manager.
* Setting up and configuring new hardware including laptops, workstations, phones and video conference equipment.
* Installing authorised software to laptops and desktops.
* Ensuring upgrades are applied to desktops and laptops.
* Setting up new users and disabling expired accounts in accordance with requirements
* Implementing an efficient maintenance program for all digital assets.
Technciall skills & experience required:
* Good PC hardware support experience.
* Good experience in Windows 7 / 10 / 11.
* MS Office 2013 /2016.
* MS Outlook.
* MS Office 365.
* Active Directory.
* IOS + Android.
* ITIL.
* Microsoft Exchange Microsoft Server 2008r2 / 2012.
* Azure (desirable.)
* Intune (desirable.)
Multiple roles available - To arrange an initial interview please apply today.
Mainly remote / WFH - 1-2 days a week onsite

Benefits: 24K - 28K plus benefits


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Published: 4 December 2023, views: 0


Company: Talent Smart

Location: Camberley, Surrey

Salary: £24000 - £28000/annum 24K - 28K plus benefits


Category: IT
Employment type: Permanent


Additional information:

Talent Smart

Application for the position: 1st Line Support Analyst

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Attachments: • Curriculum Vitae, cover letter, other •


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