Main characteristics
- Location
- Rotherham, South Yorkshire
- Company
- Devonshire Appointments
- Salary
- £22000 - £23000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Job Title: Customer Service AssistantLocation: Rotherham
Salary: £22,000-£23,000
Our client, a leading customer communications company, is looking for an Customer Service Assistant to join their team of customer-focused solutions providers.
As an Customer Service Assistant you will be assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.
This is a permanent contract based at my client's Templeborough site in Rotherham, Monday to Friday, 8:30am to 5:00pm.
Main Duties:
* Communicating with customers ensuring that exemplary customer service is always delivered.
* Coordinating internal departments to deliver projects on time and to customers expectations.
* Managing customer budget and timeline expectations regarding projects.
* Being the first point of contact for any customers that require support with our online ordering platform.
* Maintaining the customer database to ensure accurate information and exemplary support.
Skills/Experience:
Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
* Able to work as part of a team.
* A problem solver that naturally looks for solutions for customers.
* Confident in using your initiative to prioritise and organise your work.
* A great communicator.
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
If you'd like to learn more about this role, please get in touch with Natalie!
Please only apply if you have the right to work in the UK
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