ticketing uae

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply ...

1st Line Support - Manchester - Up to £22,000 DOE Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly. Your new company An international law firm Your new role You will assist the firm's employees with any questions or queries in relation to software/hardware issues You will log, fix and escalate where necessary via the help desk/ticketing system What you'll need to succeed You will be able to demonstrate on some IT knowledge and ideally some experience Wha...

... supported by an ongoing vendor training program. What we need from you Onboarding new customers into the service and lead initial design workshop call Provide remote consultancy for product installations, upgrades and migration Fielding, investigating and resolving first and second line customer queries through our ticketing portal and mailbox Working with third party vendors to escalate and resolve client support queries and ensuring the customers are kept up to date Ensure all Softcats asset management product platforms are maintained and fully functioning Be at the forefront of new product technology through vendor training and enablement ...

... (e.g., SharePoint, Jive), Citrix, VPN, Exchange, O365, Active Directory, VMWare, End user hardware and peripherals Your Responsibilities * Responding to customer incidents and requests received via phone, email, or other standard methods within agreed SLAs. * Maintaining detailed records of customer interactions in the ticketing system. * Providing both onsite and remote service to customers using control and administration tools. * Managing end user assets, including setup, configuration, collection, and wiping. * Installing pre-packaged software on user-end devices. * Managing user accounts in active directory and supported applications. * ...

... - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but they will cross ...

... email, or chat to internal users experiencing IT-related issues. Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams. Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation. Collaborate with other IT teams to implement and maintain effective IT solutions. Create and update knowledge base articles to assist users in resolving common issues independently. Participate in on-call rotation for after-hours support as needed.Key skills Office 365 Exchange Windows Operating Systems Active Directory Experience with ticketing systems.

Picker Packers Eccleshall, Stoke-on-Trent £10.42 per hour Mon-Fri: 8am-4pm We have a fantastic opportunity available to work for our client in Eccleshall as a picker packer in different departments. Key Tasks: * Moving boxes * Labelling * Ticketing * Scanning * Sorting Please apply with your CV via the apply button

... activity. To ensure drive line merchandise is keenly promoted and residues cleared regularly. To be responsible for the preparation of the department and point of sale ticketing. To ensure that all merchandise is correctly ticketed and that the ticket contains at least the department number, the month number and the selling price and that the individual selling price conforms to the Company price point policy. To understand the relevance of month numbers on merchandise ticketing. Staff To be involved with the selection process of new staff. To motivate all members of staff under your control and to delegate duties according to the requirements of ...

... experience frontline teams. * Acting as proposition owner / product owner for new digital projects or initiatives relating to onboard digital product, smart ticketing, and payment initiatives. * Owning the relationships with key suppliers, managing budgets and contracts to achieve maximum value and cost efficiency, and carrying ... digital products are best-in-class. * Working with our regulators and other industry members to future proof retail and technology especially in the smart ticketing arena. Our client is looking for * Demonstrable experience in the design and build of mobile-first digital products, using Agile methodology. * Naturally ...

Job Requirements: * Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system. Deep knowledge of ServiceNow would be a real advantage. * Conforms to international key IT processes such as support, change and asset management (ITIL®) * Working on customer site, be flexible for travelling to other sites on demand. * Break-fix and support in Microsoft environment for laptop, desktop, tablets and ...

... times throughout the school term and during holiday periods To be pro-active around the site to identify defects Undertake the completion, recording and tracking of all allocated tasks in line with the Merton Schools demarcation matrix related to the PFI contract Log, prioritise and action tasks using the Helpdesk ticketing system Log items on the PFI Helpdesk as required Provide support for school meetings and events including setting up of furniture, equipment and hospitality Ensuring a safe environment for the stakeholders of the school to provide a secure environment in which due learning processes can be provided Oversee contractors who ...

... eco-system. Working within a varied technical proficient staff base, IT Technician will be the primary contact for IT and security-related issues, reporting to the Head of IT & Security. Key aspects that this role will be: 1st - 2nd line Support (remote and at Head Office) Administering the department's IT Ticketing Knowledge base administration (creating and updating support documents) End User lifecycle administration (new starters, leavers etc...) End User Technology administration (policies for Windows 11 builds, etc...) Administering Mobile Device and Application Management using MS IntuneThis role is working on a hybrid basis but ...

... stakeholders Experience of working with industrial embedded devices Electronics hardware knowledge is essential Experience of industrial protocols e.g. DNP3, Modbus SDI-12 Wireless cellular communications i.e. GPRS, 3G, NB-IoT, LTE-M Technical background in telemetry or equivalent i.e. Teleco, IT Networks Help desk ticketing systems i.e. Jira How to apply? Please send a CV to kaceynorris People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme ...

... - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but they will cross train -Able to work 1 weekday shift 5pm - 10.30pm ...

... Farnborough £28,000 to £32,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: * Private medical health cover * Medicash cover * Life assurance scheme * Season ticket loans * Birthday day off * 25 days holidays + Bank Holidays + Buy Back Holiday scheme Key responsibilities for this position: * Deploy server, network, and storage hardware, including associated ...

... support tickets through our service desk to guarantee prompt issue resolution. The successful 3rd Line Engineer should have experience and exposure with the following: MSP Background, with the ability to multi-task and prioritise accordingly. Great communication skills, with great problem-solving abilities Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Virtualisation - ...

... incidents/issues, and Policy lifecycle. Required Criteria: * Bachelor's degree from an accredited college or university. * Thorough knowledge and experience of agile methodologies. * Strong at writing detailed Software Requirements Specifications (SRS), use cases, and wireframes. * Proficient with defect-ticketing software (such as Rally, JIRA, etc.) for documenting software requirements, user stories, and defects for development teams. * Experience working daily in cross-functional teams. * Skilled at negotiating consensus among departments with sometimes conflicting software requirements. * Proficient in using browser web ...

... - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but they will cross ...