Main characteristics
- Location
- City of Glasgow
- Company
- Picture More Ltd
- Salary
- £25000 - £35000/annum
- Employment type
- Temporary
- Category
- IT
Job summary
IT Service Desk AnalystTenure 6 months FTC
Salary - £30,000 - £35,000
Location Glasgow (G2)
Hybrid 2 days onsite, 3 days remote
Looking for a New IT Adventure?
We have an exciting opportunity for an IT Service Desk Analyst in Glasgow on a 6 Month Fixed Term Contract.
About the Role
As an IT Service Desk Analyst, you'll play a vital role in providing exceptional customer-focused service. This role combines reactive response to requests and issues with participation in IT projects and proactive service initiatives. If you have great communication skills and a passion for ensuring high customer satisfaction, we want to hear from you.
Enjoy the flexibility of a hybrid work environment, with 2 days in the office and 3 days remote, allowing for an ideal work-life balance.
Core Technology
Familiarity with various technologies, including but not limited to:
Document Management (e.g., iManage), Intranet (e.g., SharePoint, Jive), Citrix, VPN, Exchange, O365, Active Directory, VMWare, End user hardware and peripherals
Your Responsibilities
* Responding to customer incidents and requests received via phone, email, or other standard methods within agreed SLAs.
* Maintaining detailed records of customer interactions in the ticketing system.
* Providing both onsite and remote service to customers using control and administration tools.
* Managing end user assets, including setup, configuration, collection, and wiping.
* Installing pre-packaged software on user-end devices.
* Managing user accounts in active directory and supported applications.
* Assisting with audio-visual conferencing setup, scheduling, and support.
* Performing software and hardware testing.
* Responding to security incidents and initiating initial investigation and remediation actions.
* Assisting with office move technology logistics.
Soft Skills Required
* Work Execution and Teamwork
* Communication and Interpersonal Skills
* Solution Knowledge and Problem Identification
* Call Control and Escalation
If you're ready to take your IT career to the next level and become a vital part of our client's team, apply now
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