Main characteristics
- Location
- Aldershot, Hampshire
- Company
- Olympus Recruitment
- Salary
- £35000 - £47000/annum
- Employment type
- Permanent
- Category
- Engineering
Job summary
To carry out planned and reactive refrigeration maintenance tasks safely and to an agreed standard within a defined portfolio of stores to a required Service Level.* To provide first line response to all emergencies during normal working hours and out of hours when on call.
* Able to effectively diagnose and identify faults and failures with equipment and systems and provide effective solutions and escalate where necessary.
* Delivering an excellent customer experience
Accountabilities:
* Timely completion of all refrigeration reactive and planned maintenance tasks allocated and completed to an agreed standard
* Be available when on call to ensure effective response & resolution to satisfy customer needs and escalating where appropriate
* To sponsor and complete refrigeration surveys and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations
* You are what the client sees first; make a good impression (ensure you comply with dress code and maintain your vehicle in good condition)
* Achievement of tasks within SLA times and work orders opened and closed in real time
* Ensure appropriate audits and checks (seasonal) are carried out in line with standards provided
* To order and fit parts or components as prescribed by company procedures
* To notify the Service Solutions team of procedural task condition on completion of works
* To provide regular updates to the Service Solutions team on task status
* Investigate and report in detail any problems and incidents
* To provide Refrigeration support as required, e.g. advice regarding major operational issues
* To attend training courses as and when necessary to ensure personal development and keep your technical knowledge up to date
Specific Qualifications:
* C&G 2079
* Full UK driving licence.
* CO2 qualification ACRIB
Experience
* Significant experience ideally gained in retail environment.
* Committed to delivering exceptional customer experiences.
Knowledge
* Understanding of commercial refrigeration system technologies
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