Customer Service

Report

Ad nr: 90986
Published: 22 December 2023, views: 4

 

 

Main characteristics

Location
Ollerton, Cheshire
Company
Gregory-Martin International
Salary
£30000 - £45000/annum
Employment type
Permanent
Category
Customer Services

Job summary

Customer Service

Location: Knutsford, Cheshire (please note this is 100% inhouse role)

Salary: £30,000 to £45,000 plus benefits

Are you a recent Graduate with 2-5 years Customer Service experience, this could be in any customer service role such as account management, recruitment etc?

Our client is a hugely successful cyber security software house and are looking to expand their Customer Experience team and recruit an extra Technical Customer Service person. Please note this role is 100% inhouse located at our clients offices in beautiful Knutsford in Cheshire. The successful candidate should be Degree qualified with a 2.1 or above and have 2-5 years customer service skills ideally within a technical / software / cyber security environment and have understanding and experience of CRM systems and processes, been involved in Process improvement and Sales Support.

Our client offers above average salaries and excellent benefits including restaurant and fully equipped gym on site.

Technical Customer Service responsibilities will include:

* Responding to customer queries promptly and accurately, answering their questions and providing a world-class customer experience.

* Identifying customer insights and trends, using these insights to increasingly delight our clients customers.

* Using data to make informed decisions such as prioritisation of tasks where needed.

* Being involved in real time delivery optimisation such as rapid triage and response.

* Creating new processes and optimising current ones, looking at how to scale and improve on them.

Technical Customer Service Essential Skills/ Experience

* 2-5 years experience in a customer service role in the technology industry.

* Experience with process improvement/delivery optimisation.

* Commercial awareness IT market knowledge, particularly within the cybersecurity industry.

* Understanding and experience of CRM systems and processes.

Keywords: Customer Service, IT, Software, Cyber Security, CRM

Technical Customer Service


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Gregory-Martin International

Published: 22 December 2023, views: 4


Company: Gregory-Martin International

Location: Ollerton, Cheshire

Salary: £30000 - £45000/annum


Category: Customer Services
Employment type: Permanent


Additional information:

Gregory-Martin International

Application for the position: Customer Service

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Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


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