Main characteristics
- Location
- Bicester, Oxfordshire
- Company
- Curve Group Holdings Ltd
- Salary
- £22000 - £24000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Business Support AdministratorSalary : £24,000 per annum
Location - Bicester
Our client, a company with 30 years experience providing motor claims and fleet management services, require an individual to join their team with administration experience to assist company car users validate their driving licences online and support event and fleet operators with the management of their driving licence validations. This would be a perfect role for an individual with previous Administration and IT experience, in particular inputting data, Excel (Spreadsheets, vLookups would be ideal) and telephone support, who is looking to join a friendly team in Bicester.
Key responsibilities
Email Inbox monitoring.
Dealing with incoming calls from drivers and other service users Offering general advice about driving licence rules etc to stakeholders.
Website access assistance.
Formatting online accounts for new system users.
Setting up driving events in an online portal and reflecting the same event in an internal database.
Weekly Licence status reports to clients for their Portals.
Daily Report formatting and issuing.
Monitoring and responding to live chat questions.
Dealing with incoming call surrounding the company car scheme.
Updating user accounts with up to date information.
Processing vehicle loan agreements and tracking daily reports.
Ordering company vehicles and amending existing orders.
Turning on / off vehicle entitlements.
Essential/ Desirable skills
Competent with IT.
Confident on the phone and with email communication.
Trustworthy and reliable.
Organised and methodical.
Able to use initiative and solve problems.
Accurate when completing repetitive tasks.
Happy to ask lots of questions whilst learning.Holiday Entitlement: 24 days (increasing by one day after two years' service to a maximum of 28) + Bank Holidays.
Benefits
Travel Insurance
Private Medical Insurance
Group Life Assurance Critical Illness Insurance
Ford Privilege Discount Scheme (extends to family members)
Eye tests Vouchers
Company Pension Scheme