Main characteristics
- Location
- Southampton, Hampshire
- Company
- Brook Street
- Salary
- £11.43/hour
- Employment type
- Temporary
- Category
- Administration
Job summary
Looking for a experienced Anaylst to join our NHS TeamTemp - perm ( based on performance )
Rate is £11.43 to £12.03 (Not 12.53 based on 37.5 hours PW).
Can work remotely but Southampton is the Office in which the team they'll be working SO14
Role Overview:
Working as part of a team of analysts and administrators to support management and scheduling of the Employment services Kofax RPA automated process solution.
Key Responsibilities
Manage and take ownership of change/problem/incidents.
Investigate problems, according to impact, through to resolution or error identification.
Update the change/problem/incident records with all progress that occurs, including any actions to correct problems.
Assist with the handling of MI - Major Incident and identifying the root cause.
Analyse change/problem/incidents to determine any trends or apparent problems that occur and involve relevant parties where necessary.
Raise problem records based on proactive trend analysis for clients to make recommendations for enhancements to processes and procedures
Monitor and audit the process, using qualitative and quantitative Key Performance Indicators.
Schedule and attend meetings according to the process and Governance Structure.
Review the processes and make recommendations for improvements.
Liaise with all necessary parties (including external 3rd parties) to co-ordinate
Manage all change/problem/incidents and escalate any issues to Problem/Change Manager.
Essential Skills
Knowledge of Incident Management, Problem Management and Change Management Processes
Experience and knowledge of MS office packages (at intermediate / advanced level)
Experience of working on a helpdesk in an IT environment
call Sarah on (phone number removed) today