Customer Service Representatives

 

Main characteristics

Location

Thurcaston, Leicestershire

Company

Industria Personnel Services

Salary

£10.90/hour

Employment type

Temporary

Category

Customer Services

Job summary

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our clients friendly vibrant team on a temporary permanent basis!

Are you an ambitious Customer Service Rep looking for a new career? This could be the role for you! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature.

Based at their office in Beaumont Leys you will be responsible for the below:

Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery
Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact
Ensure that the question of the customer is answered and expectations managed to the highest standard
You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries
Provide efficient and effective service to customers, undertaking handling of objections if needed
Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool
Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers
You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile
Working hours & Training:

09:00 -17:30 & 09:30 18:00 Monday Friday 40 hours

Hourly Rate:£10.90

Start Date: 08/01/2024

Successful Candidate:

Previous experience working within a customer focused environment such as a contact centre, retail, hospitality ( Minimum 1 year)
Able to work with autonomy and demonstrate a positive attitude and team spirit
Customer satisfaction focused, process and results driven
Fluent knowledge of English, spoken and written
Computer literacy, specifically proficiency in Microsoft Office applications
Ability to learn and use a Customer Relationship Management (CRM) system efficiently
No qualifications required for this role a full on boarding training plan will be provided from day one over a 4 week period providing you the skills and knowledge required to be confident to carry out the role to your best ability

Benefits after 12 weeks:

Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
Staff discount
25 days holiday plus bank holidays, rising with service
8 hours paid appointment time per annum
Hybrid working possible after the satisfactory completion of your probationary period
Employee Assistance Programme
Free on-site parking and subsidised canteen
Employee friendly policies such as long Service rewards
Opportunity to gain a customer service specialist (Level 2) qualification
If you feel this role is for you then please use the link to apply today, we will review your application and contact you regarding the next stages if you are successful