Counsellor

 

Main characteristics

Location

West Glamorgan

Company

Smart Solutions Recruitment

Salary

£22000/annum

Employment type

Permanent

Category

Social Care / Nursing

Job summary

Guardian

Swansea

Permanent- Hybrid

£22,000 P/A Part Time (20 hours per week)

Smart Solutions are delighted to be working in partnership with a leading UK based Advisory Service working with the public health sector, and have a unique opportunity for a Guardian to join their team on a part time basis

The purpose of the Guardian will be to provide independent, confidential liaison for all staff. You will offer support by contacting employees to find a self-resolution by telephone/ and or in person. You will escalate issues of concern promptly whilst promoting an environment of Freedom to Speak Up and provide support for staff who feel unable to raise their concerns.

Shift Pattern

Wednesday to Thursday

Remote working- you will be provided with all equipment required to set up home office.

Requirement to be onsite 3- 4 times per month

Main Responsibilities include but not limited to

* Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach.

* Arrange as soon as possible to complete conversations with contacting employees at mutually convenient times and venues. Maximise the use of telephone, skype, facetime etc. in order to facilitate speedy resolution.

* Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client

* Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed

* When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path.

* Present the service to staff groups as required and on a regular basis. Agree a level of visibility with the NHS Trust and deliver accordingly

* Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way

* Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements

* Work in accordance with our clients policies and procedures

Person Specification

Experience

* Proven management and organisational skills at a mid-management or higher level

* Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.

* Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate

* Experience in giving presentations to small and large groups

* Experience in communicating at all levels of staff from all disciplines and/or grades.

* Experience of planning and prioritising own workload, and working on own initiative

* Basic knowledge of Employment Law, the Equality Act and data protection

* Knowledge of HR policy and proven experience of staff management

Skills Required

* Excellent verbal and written communication skills to liaise with a wide range of people

* Ability to work flexibly in order to meet the needs of the business

* Self- motivated, confident to work on own initiative and in working alone

* Able to build a rapport which demonstrates compassion and understanding

* Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

* Hold a UK driving licence and have access to a car

Qualifications

A third level qualification is desirable or comparable certification or relevant professional association membership HR, Training, OD, Coaching, Mediation, and Arbitration etc

An up to date CV is essential to apply