Main characteristics
- Location
- Reading, Berkshire
- Company
- Project People
- Employment type
- Contract
- Category
- Telecoms
Job summary
Lead Analyst - Collections Performance & Forecasting06 months contract
We do have opening in Reading and Glasgow Locations
We are seeking a highly skilled and motivated Lead Analyst to join our dynamic team. In this role, you will be responsible for utilising your technical expertise to transform data into actionable insights, particularly focusing on the end-to-end collections journey.
You will work closely with two Lead Performance & Forecasting Analysts, leveraging their business experience and understanding of new data and requirements post a full business system transformation.
Key Responsibilities:
Data Expertise: Apply your expertise in specialist analytical tools, preferably in Alteryx and Snowflake, to develop new data processes that define key metrics and provide analytical insights driving decision-making within the collections team.
Automation and Efficiency: Take the lead in establishing automation of data processes, implementing KPI tracking, and improving existing Alteryx/Snowflake processes to increase overall efficiencies.
Tableau Expertise: Utilize Tableau to create regular tracking of key performance indicators (KPIs) and develop dashboards that cover multiple areas across Collections. Enable self-service central reporting for various stakeholders, including Core Finance, Contact Centre, Debt Collection Agencies, Performance Managers, Credit Risk, Technology teams, Compliance, Legal, Business, and Fraud.
Collections Performance Analysis: Create tracking and regular anaysis of the performance of customers entering collections, that can assess the effectiveness of collections strategies, monitor movements in and out of collections, and providing understanding around customer interactions and behavioral indicators.
Financial Reporting: Develop automated month-end financial reporting and tracking against forecasting submissions for entrants, involuntary churn, and bad debt provision.
Adhoc Support and Investigations: Provide ad-hoc support for performance data investigations, enabling a deeper understanding of the customer journey and addressing specific business challenges.
Technical Support and Upskilling: Offer technical support to the wider analytics team and contribute to upskilling efforts across Alteryx, Snowflake, or Tableau.Qualifications:
Proficiency in Alteryx, Snowflake, and Tableau.
Strong analytical and problem-solving skills.
Degree in a relevant field (e.g., Business, Finance, Analytics, Stats, Maths) or equivalent work experience.
Proven experience in collections analytics and performance tracking
Excellent communication and collaboration abilities.
Ability to thrive in a fast-paced, dynamic environment.
Collections or Forecasting specific area of expertise
Project People is acting as an Employment Business in relation to this vacancy
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