Customer Service Administrator

 

Main characteristics

Location

Loudwater, Buckinghamshire

Company

Veolia Water Technologies

Employment type

Permanent

Category

Customer Services

Job summary

Customer Service Administrator

Office-based at our High Wycombe head office

Permanent, Full-time, 37 hours

25 days annual leave (plus your birthday off), hybrid working (3 days in office, 2 days from home)

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Are you a Customer Service Administrator, or an aspiring Customer Service Administrator, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?

If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in being responsible for administrative duties in the Scheduling Team and also supporting the National Service Managers with some general administration tasks. You will have the opportunity to have a 50/50 split of time spent supporting both teams. At Veolia Water Technologies UK (VWT UK), we are committed to ensure you have the best experience possible and take your career to the next level!

Some more brief responsibilities of a Customer Service Administrator are:

* Liaising with National Service Managers and supporting in various administration tasks

* Clearing Actions - (Back Office Comments)

* Updating the Parts Backlog Report and attendance at weekly update meeting

* Data Updates (Whos Who)

* Fulfil requests for data from customers/teams within the business

* Generating engineer van stock orders & closing out once shipped

* Managing changes to on-call rota and populating this on to the CRM system.

* Re-Scheduling of Hydrex service orders

* Quotes Report - data cleansing where required

* Assisting with Municipal Contract Renewals on an annual basis

* Cover the Scheduling team duties in periods of sickness and holidays when required including Municipal team

* Reasonable flexibility in working hours when essential to cover urgent situations or unexpected workload is provided

General requirements for the role:

* English, Maths & IT GCSE or equivalent

* Fluent in English with good communication skills (with both internal and external customers)

* Previous work within a customer service environment

* Experience of call handling

* Ability to forge strong customer relationships

* Computer literate

* Ability to deal with difficult customers and employees

Whats next?

If you feel this role is suited for you, click on the Apply button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.

Our promise to you

We know that the expectation of a good role goes both ways, so alongside your salary, you will have a work-life balance of hybrid working and working hours (you can start as early as 7 and finish by 3!) This is in addition to our extensive benefits package which includes 25 days annual leave (and your birthday off!), our market leading pension and share scheme, parental leave from Day 1 of employment and a range of employee discounts and employee referral bonuses - as wed like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to.

Apply today, so we can make a difference for generations to come.

Diversity & Inclusion

At VWT UK, were proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully