Customer Service Advisor

 

Main characteristics

Location

Sinclairtown, Fife

Company

Nine Twenty

Salary

£30000 - £40000/annum

Employment type

Permanent

Category

Telecoms

Job summary

Title: Customer Service Advisor

Location: Fife - must be located in a commutable distance

Salary: Up to £35,000 negotiable + bonus (approx. 10% of salary)

We're currently seeking a Customer Service Advisor to join a prominent UK-based business group, the industry leader in the Construction niche. This role is a part of their expanding inside Sales team and offers a fantastic opportunity for learning and development within the company.

Our client has a strong presence across Europe and aims to achieve a turnover of over £100 million. They are known for their forward-thinking approach, valuing hard work, perseverance, and diversity. Many of their leaders have advanced through the ranks, showcasing the potential for internal growth.

With our client's rapid growth, this role is your chance to jump on board and grow with the business. As a relatively junior role in the team, this role would suit someone early on in their career with commercial experience, or a graduate with work experience.

The Role:

We are in search of a dynamic and versatile professional to fill the role of a Sales Executive for our client. This multifaceted position spans across the sales team and working with stakeholders internally and externally. Offering the ideal Customer Service Executive, a chance to work within the sales team, gaining valuable exposure to various facets of business. We seek someone agile, adaptable, and capable of handling diverse tasks in support of our ambitious expansion plans.

Responsibilities:

Professionally handle sales inquiries and provide product advice.

Create profitable customer quotations by upselling and cross-selling.

Obtain pricing and availability for non-stock items from suppliers.

Accurately record quotes and customer feedback in the CRM system.

Efficiently process sales orders following company procedures.

Resolve customer issues, document them, and report to the supervisor.

Process warranty claims with proper documentation.

Emphasize cross-marketing during customer interactions and update CRM.

Maintain accurate CRM data, including machine count and customer categories.

Address customer complaints, record interactions, and process accounts.

Requirements:

Several years commercial experience in a similar customer focused role.

Experience of working with technical or complex information.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Strong interpersonal and communication skills.

Ability to multitask and adapt to dynamic challenges.

Proficiency in data analysis and market research techniques.

Self-driven and results oriented.

Benefits:

Salary ranges up to £35,000 depending on experience.

Performance Bonus of up to 10% Annual Salary.

Structured and supportive learning and development.

Private Medical Insurance.

Private Dental Insurance.

Scottish Widows Pension Scheme.

Diversity Commitment: Our client values diversity at all levels within their organization. They are committed to creating an inclusive environment where everyone can thrive regardless of race, gender identity or expression sexual orientation religion national origin disability age or any other protected status.



Please note: All applicants must be based in Scotland or the UK and have the right to work, no sponsorship is offered