Account Manager

 

Main characteristics

Location

Fakenham, Norfolk

Company

Technique Recruitment Solutions

Salary

£30000 - £35000/annum

Employment type

Permanent

Category

Customer Services

Job summary

Job Role: Account Manager

Location: Based Fakenham office, Norfolk - Role will be predominantly be field based.

Salary up to £35`000 per annum plus benefits below.

Plus the below great benefits package:

What are we looking for?

Our Fakenham based business solutions client have a unique opportunity to join their East Anglian based team as an Account Manager, this position will have overall responsibility for retention and development of our existing customer base by delivering exceptional levels of service and building a strong relationship between client and the customer, throughout your allocated area.

We are looking for someone who thrives on excellent customer service, has strong commercial acumen and analytical skills, you will need to also have previous account management experience as well as being hard working, flexible, and have the ability to influence your working groups.

About our client....

You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK.

We are an ambitious business with plans to grow in the UK service industry and we have an unrelenting desire to become an employer of choice. Our client is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on, Respect, Integrity, Exemplarity, and Responsibility.

We live by our values and encourage everyone to be the best they can be, we recognise everyone's contribution to our success and encourage employee development throughout their career with us and promote inclusivity.

We are committed to our CSR vision with sustainability being the heart of our business model, we deliver quality services whilst minimising our environmental impact, and strive to create a trusting and respectful environment with our employees and customers.

Key Responsibilities:

Act as a lead point of contact for all matters specific to your customers.
Understand the needs and future requirements of customers through proactive account management.
Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month.
The effective management of notified terminations with a principle aim of customer retention.
To discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services.
Ensure the Companys growth targets for the customer portfolio are achieved on an annual basis.
Agree price increases with customers as advised by the Company.
Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

What do you need to have to apply?

Experience in account management, ideally in the service industry.
Demonstratable sales or service management with a track record of success
A strong understanding of, and passion for, delivering excellent customer service.
Excellent attention to detail and the ability to analyse data and interpret information effectively to continuously improve the department.
Experience of implementing continuous improvement programmes.
Experience of Microsoft office (Outlook, Excel, word etc).

Our Benefits

In addition to a competitive salary up to £35,000.00, our client are proud to offer a great employee package that rewards hard work and supports mental health and wellbeing.

33 Days Holiday
Company Car
Company Pension
Discounted Gym Membership
Life Assurance
Private Medical
On-site Parking
Generous Sick Pay
Company Pension Scheme
Talent Mobility
Attractive Commission Structure
Bespoke training and development progression plan

To apply please forward your CV to James at Technique Recruitment Solutions