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Introduction The Role Network Telecom has been providing business telephone systems, lines and calls , broadband and IT services to UK businesses for the last 20 years. Now acquired by the Enreach Group, were part of one of Europes leading providers of unified communications with strong growth plans for the future. Were looking for a talented Internal Sales Executive to join our rapidly growing team. This...

Are you looking for an industry recognised online IT training solution that can lead to a permanent IT contracted position earning from £18k per annum Are you technically minded?Do your family and friends call you to help them with their computers? Do you have a passion for technology? This is a course which on completion will lead to permanent employment. If so, are you ideally suited for a career in Cyber Security. With our IT Security training package, you will have the latest technology at your fingertips. IT has become an increasingly more difficult industry to enter without professional level certifications which are now expected from ...

We have partnered with one of the UK's leading providers of IT contract services to provide a real opportunity for individuals to begin a career as a Trainee IT Technician. Are you interested in a job embarking on a technical IT career? Are you frustrated that no one will give you that first chance? Are you friendly with great customer service skills? Utilising our training materials and our partner client's ongoing need for around 50 Trainee IT Support Technicians each month, we are able to offer an opportunity that will lead to a genuine employment position after completing the initial training. The support job position ...

... in customer behaviour across all markets * Required to provide impact assessment and deep dive analysis into variance to forecast and performance which may be detrimental to service parity. The Resource Planning Analyst Candidate Profile: * Experience with WFM and Telephony systems. Preferably Verint & Puzzel * WFM: Subject Matter Expert in Verint WFM including start-to-end setup, forecasting, back-office (non-voice) planning, shift templates, adherence & skill mapping and user profiles management. * Telephony: Puzzel expert with the ability to create custom routing call flows, custom IVR messaging, custom skill profiles for individual and ...

... * Update and maintain comprehensive, accurate and up to date record management. * The development and maintenance of constructive working relationships with colleagues and customers. * Ensure data protection and human rights are considered and maintained at all times. * Use of various IT systems such as Lagan, Civica, Verint and Microsoft Office and printing equipment. * Every member of staff has an obligation to work in a manner which does not create a health & safety risk for themselves or others. * To assist in other activities as required by the Licensing team that fall outside normal range of activities. Requirements: * Previous ...