guest complaints

... free shuttle bus from Hatfield train station and of course, healthy Ocado retail staff discounts. We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events such as discussion sessions, conference briefs and external guest speakers. If you think you have what it takes to make a difference, please submit your application below. Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Please note: If you have ...

... CDK and PIWIS job cards and other duties as required Provide admin support to the sales department as required Proactively ensure the showroom, entrance and customer lounge areas are kept clean and tidy Support and attend any Centre marketing activities and events both in Centre and off site Maintain adequate supplies of Guest hospitality stock and dealership stationery at all times Process incoming and outgoing post, ensuring it is appropriately date stamped/franked Keep updated with FCA Compliance requirements of the business, working within the Insurance Code of Business guidelines Keep updated with Retail Internal Control System (RICS) ...

... holder. Duties to include: Cash handling and banking Maintaining a well-run bar and restaurant Staff management and training Communicating with the kitchen staff Running small functions/parties Taking and managing bookings for the restaurant Cellar management Stock and order process Dealing with customers and customer complaints Ensuring the pub is a safe environment for both staff and customers Staff rotas Promoting and advertising the business Locking the pub up after shifts What we offer: 50% off all meals when on duty Training and development opportunities 28 days holiday pro rata Uniform provided (shirt and apron) Pension Flexible working ...

... repair work as necessary, conducting periodic inspections of public areas - Assist with recruitment and training of all staff whilst setting a clear example of personal presentation and positive attitude - Communicate with guests/visitors in a professional and courteous manner, handle any issues or complaints - Report occupancy, guest feedback and operational performance to the Operations Manager - Be knowledgeable of special offers, conduct show rounds in the absence of the sales team and support the coordination of events and meetings. You will have experience in a similar role, strong people management skills and attention to detail. You ...

Guest Experience Manager Manchester City Centre Part time role (27.5 hours) 8am-2pm with 30 mins for lunch Monday Friday Pro rata salary £16,000 - £19,100 Our client is the UKs leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite ... to demonstrate knowledge of working in buildings that have had fit outs or refurbishment projects focusing on your proactivity to resolve issues, deal with complaints and contractor management. The working knowledge of Health & Safety and work permit documentation is essential and IOSH qualification is desirable If you are a ...

... viewings; move-in appointments, inventories, mid term/move out inspections, and meter readings Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc Book and manage resident amenity spaces keeping them tidy and presentable Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification Deal with incoming and outgoing post/parcels; parking; noise complaints Updating site-wide communications/residents portal as required Assisting on open days and residential events Carry security walks as and when required What you will have: Desirable ...

... in the Restaurant in January 2024. Duties Include Placing orders for utensils and equipment as needs Supervising restaurant staff Scheduling shifts Balancing cash registers Addressing customer's complaints and queries in a swift, courteous manner Implementing measures to minimise costs and improve profitability Contributing to the professional development of staff Managing all restaurant operations including staff supervision, guest service, training, and administrative duties Providing oversight of dining room, kitchen, bar, auxiliary service areas, day tours, and special functions Closing and opening restaurants Mentoring, inducting, and ...

... Encourage tenants to use the communal facilities. Respond to and report any complaints in line with Barcuds policy and procedures. Carry out regular tests of the Support Housing facilities. Prepare and book the guest room and collect guest room fees. Deputise for the Supported Housing Co-ordinator when required. Personal ... * Delivering a Housing Management service that is high-quality and customer focused. * Working closely with communities, customers or tenants. * Handling complaints. * Undertaking processes in line with an organisations procedures. * Responding to issues of elderly or in need customers or tenants. (D) * Fostering strong ...

... also be an advantage! Key Responsibilities: Preparing Staff Rotas Stock Control Till operation and cash reconciliation Addressing and resolving customer complaints Recruitment, induction and training Coaching and developing the team Adherence to Health and Safety legislation Monitoring compliance and maintaining standards Performance management Operations management Budgetary management Benefits include exclusive access to new releases and complimentary cinema visits for you and a guest in addition to various schemes including a company pension plan and life assurance. This is a fantastic opportunity for a commercially aware and driven manager ...

... viewings; move-in appointments, inventories, inspections, and meter readings. Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification this is not on the JD Deal with, record and monitor all resident/guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc please remove parking from this its misleading Book and manage resident amenity spaces keeping them tidy and presentable. Deal with incoming and outgoing post important here that it still mentions parcels Update site-wide ...

... Responsible for the safety and security of all our Guests and team members within the resort and caravan village. Leading a team of 50+ resort safety members to maintain and manage a demanding 24 / 7 resort operation. With a focus on ensuring our guests have an amazing experience with us every time, so handling any guest complaints or issues to resolve conflicts in a professional and satisfactory manner. Implementing safety protocols, risk assessments, and coordinating emergency response plans. Also conducting drills and exercises to test effectiveness of these plans collaborating with external agencies, liaising with local law enforcement, fire ...

... who can provide friendly customer service and guest liaison. Great hourly rate Exciting industry Online ... maintenance, report any issues * Front of house and guest relations * Security * Preparations for the next days ... * Cleaning and basic maintenance Duties: * Ensure guest experiences from arrival through to departure in the ... rooms, events etc. * Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of ... Manager or Senior Management with regards to any guest complaints or operational challenges. * Awareness of all ... * Excellent communication skills and a strong guest focus * Willingness to undergo enhanced DBS checks and ...

... high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained * Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner * Take all ... therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience. We can offer: * Membership of Hostelling Scotland * Employee Assistance Programme * Pension and holidays * Uniform is provided Additional ...

... to a high standard and Hostelling Scotland standards to maximize profitability and guest satisfaction and that all rooms are properly prepared and set-up prior to check ins & ... having a hands-on approach to all housekeeping duties - providing a warm welcome to every guest and colleagues alike * Have budget responsibilities in all aspects of housekeeping, including ... and in writing, dealing with people at all levels * Experience of handling guest feedback and seeing complaints through to fruition * High degree of understanding of health and safety at ...

... for all aspects of food and beverage delivery including Food Hygiene, Cooksafe protocol and providing relevant F&B/catering training to team members whilst keeping abreast with and adopting the most updated food safety and food hygiene best practice. * With the guidance of the Hostel Manager ensure that guest feedback and complaints from all sources are handled and resolved in a timely and professional manner and in conjunction with other members of the management team. Ideal you will have: * Previous experience of catering for large groups, pastry chef experience, working in busy contract catering environment. * Excellent knowledge of food ...

... point of contact in the Manor House ensuring any situations, complaints or team member issues are managed and resolved at the earliest ... across the resort to ensure a smooth and integrated guest experience. Manage and coordinate the Duty Manager rota to ensure ... with the facilities and services offered and up-sell this to the guest at every opportunity. Assist management in training, motivating, ... full payment is taken and copy of a VAT receipt is issued to the guest. Prepare paperwork for the next day's arrivals, making ... in the diary for current and forthcoming days to ensure seamless guest service is provided Follow the correct procedure to complete the ...

... people and work together, committed to an amazing guest experience, working for a company that really values its ... & Projection * The ability to provide a great guest experience at all times * The ability to ensure that the ... law - and are compliant at all times, any guest complaints or issues are dealt with and communicated to ... focus on fantastic customer service, ensuring that the guest experience is great at all times. * Great personality who ... buy in of the team as well as being able to handle any guest queries or problems effectively. * The desire to develop ...

... standards Working closely with the company to design menus to fit with the growth of the resort. Ensuring that Food and Beverage rooms are cleared at the end of each event Handle guest complaints, requests and enquiries in a relaxed yet professional manner Help create a safe environment for both staff and guests and adhere to the companys health and safety policy and procedures Key Skills and Experience Will have experience as a Restaurant Manager within a guest focused environment Will be passionate about F&B service Will have an excellent eye for detail Responsibilities Manage the restaurant and day-to-day operations within budgeted ...