airline ticketing agent

... supported by an ongoing vendor training program. What we need from you Onboarding new customers into the service and lead initial design workshop call Provide remote consultancy for product installations, upgrades and migration Fielding, investigating and resolving first and second line customer queries through our ticketing portal and mailbox Working with third party vendors to escalate and resolve client support queries and ensuring the customers are kept up to date Ensure all Softcats asset management product platforms are maintained and fully functioning Be at the forefront of new product technology through vendor training and enablement ...

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply ...

... data. Reporting & SQL adept at building database queries and reports based on relational databases, including usage of various join operations. Excel, and Windows software good knowledge of desktop software and the usage of Outlook, Excel, Word. Jira/Confluence/Sharepoint experienced in using change management/support ticketing systems to control and manage changes. Testing/QA experience experienced in testing web applications, managing and classifying issues and identifying related problems. Internal customer service skills must have a friendly, practical and approachable mindset to assist internal business users to understand problems and ...

... the best experience for our clients * Establishing the client's wants and needs and maximising the potential in every trip * Adapting to Corporate and Leisure clients and converting all calls into sales * Staying abreast of everything new in travel, from hotels and airline routes to all travel guidelines * Organising complex trips and delivering an exemplary service for our esteemed Corporate clients * Providing excellent customer service to all clients whether new or existing * Using the GDS and all tools provided to create perfect tailor made ...

... shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required ...

... one evening shift 5pm until 10.30pm and one weekend shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but ...

... shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required ...

... shipments working for a company based in Colnbrook. Duties: Handling AOG / Time sensitive shipments Export shipments via Air / Road via customer's requests i.e., Telephone / e-mail Collation of Export documentation: Hawbs / Mawbs / Customs formalities / post flight / security procedures / routing of shipments / airline liaison / transport request and reporting / Crosstrade movements Export documentation - to ensure Awbs are cut and completed in accordance with customer's instructions and rated correctly as per Iata /Airlines regulations Customs - to ensure Custom documentation is in accordance with supplier's instructions ...

... one evening shift 5pm until 10.30pm and one weekend shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but ...

... shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required ...

... Airport! Premier Work Support are excited to announce a fantastic opportunity working as temporary Aviation Security Agents at Gatwick Airport. Working Hours: Flexible shift patterns - minimum 5 out of 7 evenings Hours - 17:30 to 21:30Key Responsibilities and duties: As a Security Agent, you will be responsible for overseeing the operations of an international airline, this will be to safeguard and ensure all security measures are being followed in line with CAA Regulations. Performing a range of security-based duties in different areas such as Cargo Handling, Baggage Handling, Check In Desks as well as any other area required. You will be ...

... you will find the ideal setting to progress in your technical career. As a 2nd Line Support Agent, your role is crucial in efficiently managing customer tickets. This involves accurate ... technical challenges like database issues and automation faults. As a 2nd Line Support Agent, you will: * Handle customer tickets efficientlyidentifying, categorising, prioritising, ... * Previous Technical Support experience ideally 2nd line * Experience with support ticketing systems (e.g., Zendesk). * Proven ability in leading customer support and resolving issues ...

... one evening shift 5pm until 10.30pm and one weekend shift is 8.30am - 8.30pm or 7am-7pm . Business Travel Consultants - duties -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any particular airline/supplier using Amadeus -Deal with emergency calls and situations for clients as and when they arise. -Work closely with both Ticketing and Finance to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants skills required -Business Travel experience -Ideally Amadeus knowledge but ...

... shipments working for a company based in Colnbrook. Duties: Handling AOG / Time sensitive shipments Export shipments via Air / Road via customer's requests i.e., Telephone / e-mail Collation of Export documentation: Hawbs / Mawbs / Customs formalities / post flight / security procedures / routing of shipments / airline liaison / transport request and reporting / Crosstrade movements Export documentation - to ensure Awbs are cut and completed in accordance with customer's instructions and rated correctly as per Iata /Airlines regulations Customs - to ensure Custom documentation is in accordance with supplier's instructions ...

... working as temporary Aviation Security Agents at Gatwick Airport. Working Hours: Flexible shift patterns - minimum 5 out of 7 evenings Hours - 17:30 to 21:30 There may be opportunity for more hours depending on the needs of the clientKey Responsibilities and duties: As a Security Agent, you will be responsible for overseeing the operations of an international airline, this will be to safeguard and ensure all security measures are being followed in line with CAA Regulations. Performing a range of security-based duties in different areas such as Cargo Handling, Baggage Handling, Check In Desks as well as any other area required. You will be ...

... delivering the highest customer service - Making the customers' journey positively memorable - Validating customer's documentation for travel - Processing customers for boarding - Processing customers using manual and automated systems - Assisting customers during disruption - Ensuring compliance in both airline and airport policies Our Perfect Worker Our perfect worker would be: - Passionate about customer service - Excellent communication skills - Calm, friendly and professional - Excellent organisation skills - Able to react to any given situation quickly and accurately - Able to work well within a team and as an individual - You ...

... | Public Sector | Salary up to £27k | Office Based I am looking for a service desk analyst to join my clients\' high achieving IT team and provide excellent customer service to their internal and external clients. You will be responsible for taking, logging, and resolving requests for service via 1st line ticketing system. This is an excellent opportunity for anyone without any commercial experience looking to gain some exposure and training within the world of IT. What your day to day may look like: You will also use your technical skills and knowledge to troubleshoot and fix incidents at the first point of contact or escalate them ...

I have a fantastic new Admin and Ticketing Executive role for a successful Tour Operator who needs someone to support their team when they are closed during the evenings and overnight. This ... booking portal, or via the telephone. Review/action the general Amadeus queues alongside ticketing Relocations, ensure these are dealt with quickly to resolve and secure alternative ... overseas. EXPERIENCED REQUIRED: You must have a minimum 2 years experience in airline reservations/ticketing role and have solid knowledge of GDS, especially Amadeus and Travelport. The ...