Main characteristics
- Location
- Salford, Manchester
- Company
- In Technology Group
- Salary
- £28000 - £35000/annum Brilliant benefits
- Employment type
- Permanent
- Category
- IT
Job summary
Job Title: Technical Account ManagerLocation: Old Trafford
Salary: Up to £35,000
An exciting opportunity has arisen for a Technical Account Manager to join an established managed IT services provider based in Old Trafford. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction.
Key Responsibilities:
Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development
Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs
Liaise with internal teams to ensure customer requirements are met
Prepare technical proposals, demonstrations and proof of concept presentations
Maintain and update CRM system with relevant client updates and records
Monitor and report on customer service performance
Identify opportunities for improvement
Technical Skills Required:
Previous experience in a customer service/account management/sales executive role desirably but not essential within the managed IT services industry
Proven account and relationship management experience
Excellent communication, presentation and interpersonal skills
Strong problem-solving and analytical skills as well as strong negotiation skills
Ability to articulate complex technical concepts to non-technical audiences
Knowledge of IT infrastructure, software solutions, networking and cloud technologies
Knowledge of customer service principles and practices
Proficient in Microsoft Office applications
Benefits:
25 Days Annual Leave, plus bank holidays and your birthday off!
A day off for a good cause
Gym Plan
Healthcare cashback plan
Mental Health First Aiders
Monthly team socials and development
If you are interested in this exciting opportunity, please apply for immediate consideration and interview!
Keywords: Technical Account Manager, IT Services Provider, Customer Service, Account Management, Managed IT Services, IT Infrastructure, Networking Technologies, Business Development
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
Benefits: Brilliant benefits