Customer Service PMV Coordinator

 

Main characteristics

Location

Egham, Surrey

Company

proAV Limited

Employment type

Permanent

Category

Customer Services

Job summary

About The Role:
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Customer Service PMV Coordinator to be a key part of our Egham team, representing proAV, taking full responsibility for all service-related matters to support the Clients. Although the candidate will be working as part of a larger team they will have an assigned client base for which they will take primary ownership and responsibility.
This is an exciting opportunity for an exceptional, experienced Customer Service PMV Coordinator to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
* Direct Client communication
* Helpdesk support for planned Preventative Maintenance Visits
* Helpdesk support for post PMV fault calls
* Case logging, Updating & Ticket Resolution
* Engineer Resource coordination & Diary Management including local partners
* Coordination of loans and repairs in support of Client cases
* Coordination of logistics in support of Client cases
* Coordination of arranging hotels and flights for Engineers
* Processing Engineer PMV reports
* Client Reporting
* Working closely with the Account Manager to provide the best possible support for the Client
* Help develop operational processes for proAV Service Helpdesk
* Processing of Purchase orders, including GRN process for supplied goods or services & Purchasing order invoice processing
* Sales quotations
* Any additional administration necessary to support the above helpdesk role
Desirable skills
* Microsoft Dynamics 365 software
* Helpdesk and Client contact experience
* SAP knowledge
* Microsoft Office products
* Ability to multi-task and prioritise
* Good communicator on both telephone and email
* Good attention to detail
* Organised
* Good at coordinating multiple activities simultaneously
About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, youre in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industrys most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each others differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply