Area Operations Manager

 

Main characteristics

Location

Manchester, Manchester

Company

C2 Recruitment

Salary

£35000 - £40000/annum + Benefits

Employment type

Permanent

Category

Hospitality / Hotel

Job summary

Area Operations Manager

Northwest

Salary - £35,000 - £40,000 & Great Benefits

Full time - Permanent

We have an exciting opportunity with a leading Leisure and Entertainment brand with sites across the UK. We are seeking a dynamic, motivated, and customer-focused individual to join this growing business as Area Operations Manager for the North-West.

As the Area Operations Manager you will be crucial in driving operational excellence, team leadership, and customer satisfaction across 8-10 Sites.

Key Responsibilities:

Frontline Leadership: Regularly visit sites to lead from the front, ensuring close engagement with site-level teams.
Performance Monitoring: Responsible for the companies' Northern sites, you will support site-level management to implement circuit-wide and site-specific objectives with a focus on admissions, Spend Per Head (SPH), and other key metrics such as Net Promoter Score (NPS).
Team Management: Oversee the implementation and ongoing management of internal processes. Organize Regional Managers' meetings, regular 1:1s with site management, set agendas, to drive performance and ensure accountability.
Performance Management and Development: Conduct regular performance appraisals, providing constructive feedback and personalized development plans to foster professional growth and enhance operational effectiveness across North sites.
Operational Excellence: Identify and implement efficiency enhancements, manage annual audits, and facilitate site-level improvements in policy, procedures, and health and safety.
Customer Satisfaction: Collaborate with site management to enhance service quality, with a focus on improving NPS and mystery shopper scores, customer service, and cleanliness.
Recruitment & Training: Support recruitment and training initiatives at the site level, ensuring teams are well-equipped to deliver exceptional service.
Quality Assurance: Oversee quality control measures, ensuring alignment with company standards.
Compliance & Safety: Ensure adherence to relevant laws, regulations, and company policies.
Rota Management: Support the rota process, ensuring efficient staff allocation.
New Site Launch: When appropriate assist in the setup, staffing, and training for new locations.The ideal Candidate:

You are a motivated leader passionate about delivering outstanding cinema experiences.
Skilled in managing diverse teams, you excel in driving operational efficiency and excellence.
Your proactive approach enables you to anticipate challenges and devise effective solutions.
With a customer-centric mindset, you are committed to enhancing every aspect of the customer journey.
You thrive in dynamic environments and are adept at balancing multiple priorities.This is a fantastic opportunity for a commercially aware and customer focussed Area Operations Manager to join an industry-leading brand. If you have the skills we are looking for and a passion for developing operational teams, please apply with an up-to-date CV and Cover letter.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non-Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies please visit out website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse

Benefits: Benefits