Main characteristics
- Location
- West Sussex
- Company
- Cloister Resourcing Ltd
- Employment type
- Permanent
- Category
- IT
Job summary
We are seeking a motivated I.T professional to join an exciting IT Managed service business which has seen year on year growth since forming 8 years ago. We offer fully managed services including, Managed I.T, Communications and Print services to a range of clients across the UK. This role will provide an exciting opportunity to work within a growing company with ambitious goals, with this role in particular providing growth and training opportunities within a fun and hardworking culture.This role will involve supporting a small team of help desk 1st / 2nd line support staff, to support the I.T infrastructure of their clients and ensure their I.T systems are running smoothly.
Job description:
1. Provide mentoring support to the internal team
2. Respond to 2nd / 3rd line support issues or end user software or hardware queries via email, phone, or face to face.
3. After identifying the issue, you will talk the first line support staff or end user through the required steps to resolution or escalate to third line support as and when necessary.
4. Work with the I.T Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
5. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
6. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
7. Maintain a strong customer focus at all times.
Skills / Experience / Qualifications
1. Experience or interest in mentoring and leading staff
2. Good understanding of AD Ability to setup AD, make changes, migrate to new servers, diagnose & resolve problems.
3. Good workstation maintenance/troubleshooting Ability to deal with any issue arising from supported environment.
4. Good network knowledge All aspects of routers, switches, APs, network protocols, fibre links
If youre looking to join a fast-moving business, then this is the place for you
So apply today
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