Main characteristics
- Location
- Amersham on the Hill, Buckinghamshire
- Company
- Barnett Waddingham
- Salary
- £40000 - £50000/annum
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
PLEASE APPLY DIRECTLY ON OUR BARNETT WADDINGHAM CAREERS PAGE **With over 1600 people across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality.
We are seeking a Pension Administration Team Leader (Senior / Level C) for our Amersham office. This role is offered on a permanent basis with flexible, hybrid working (2-3 days in the office). We also have other opportunities advertised in Guildford and London for Pensions Administrators and Senior Pensions Administrators.
The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance and we will do this as a stand-alone admin-only appointment or in conjunction with services provided by other Barnett Waddingham Practice Areas. This role reports into a Pension Administration Operations Manager.
Responsibilities
Each team is managed by a team leader and work is carried out in accordance with the Pension Administration Departments control environment procedures which are in place to ensure accuracy and timeliness of the services to clients. The primary focus for a Team Leader will be on Team Management and People Management to support the team to meet the client needs.
Work Management
Takes overall responsibility for the teams workload and service to the teams client portfolio
Monitors the teams performance against Service Level Agreements and client deadlines
Motivates and facilitates effective team working, recognising that team members may be working remotely
Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls
Ensures scheme benefit specifications and operating manuals are reviewed regularly, are up-to-date with statutory and legislative requirements and both client and internal practices.
Provides timely communications to the team to keep them informed of priorities and plans
Ensures Taskstream is used effectively and timesheets are updated correctly and regularly
Takes responsibility for resource planning and communicates any concerns to the Operations Manager
Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk
Promotes cross team working across the local office
Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc.,
Monitors team productivity and quality using the work management system (Taskstream) and provides regular feedback to team members
Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams
Delegates where appropriate whilst retaining accountability
Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work (specific for PPF Administration)
People Management
Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual
Conducts regular one-to-one discussions for all team members
Undertakes formal Personal Development Reviews (PDRs)
Has an input into the recruitment process and conducts interviews
Manages change to ensure the team adapts to process and policy changes effectively
With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests
Conducts return to work discussions following periods of absence. With support from the local Operations Manager, manages any excessive sickness and/or long term health issues
Takes a proactive approach to ensure team members wellbeing is prioritised using resources available to signpost additional support if required
Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies
Client Management
Supports Pension Administrators and Client Relationship Managers to provide the services and meet deadlines including annual tasks such as pension increases, the preparation of annual benefit statements and the trustees report and accounts
Ensures regular Client Review meetings are held, involving those from other Business Areas where appropriate.
Ensures that any client concerns or complaints are processed correctly and raised with the appropriate Partner/Operations Manager and Compliance immediately
Communicates with clients, members and advisers
Reads, researches and understands documentation relating to each scheme
Checks complex work of other team members and ensures accuracy and compliance with scheme rules, procedures and legislation
Carries out complex calculations and tasks involved in working on PPF schemes (specific for PPF Administration)
Maintains a clear understanding of how the PPF operates and the nature and type of compensation (specific for PPF Administration)
Attends monthly checkpoint calls with Trustees and PPF (specific for PPF Administration)
Business Development
Attends new business presentations and helps to demonstrate our administration systems to existing and potential clients
Commercial Awareness
Reviews client billing monthly and produces invoices where required
Ensures the annual fee review and activity check is carried out for the teams clients
Assists in the production of budgets for non-standard work and ensures work is completed within budget
Other
Any other reasonable task as advised from time-to-time
Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddinghams Information Security Policy
The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role
Experience/Qualifications
Good working knowledge of pensions legislation and current issues.
A relevant degree or progress with PMI examinations is desirable, together with experience appropriate for the role in pension administration.
An excellent understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
Key Deliverables (Objectives)
Good verbal and written communication, listening and organisational skills.
Able to communicate complex technical matters at a level appropriate to the recipient
Ability to express empathy when dealing with sensitive people matters
Client satisfaction
Ability to build effective team relationships
Ability to identify opportunities to implement efficiencies and supports change
Coaching and development of individuals
Excellent time management skills
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Here is a summary of our benefits:
Competitive discretionary annual bonus
Life assurance (4x up to 10x)
Group income protection up to 65% of salary
Private medical cover
25 days holiday per year and up to 30 days with holiday trading
Generous pension scheme (we contribute 8%)
Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm)
Employee Assistance Programme
Complimentary fresh fruit, hot and cold drinks in all our offices
Paid volunteering day per year as a commitment to our Corporate Social Investment
Support your favourite charity with the "Give as You Earn" option
Match-funding for individuals raising money for a recognised charity
Corporate social investment programme
Funded training and professional development
Lots of clubs, sporting and social events across our offices
DEI Networks include Early careers, Gender equality, Inter-faith, LGBT+, Multicultural and Wellness+
Tech / mobile advantage scheme
Cycle to work scheme
Healthcare cash plan
Health assessments
Dental cover
Critical illness cover
Ability to add family members to benefits
Discounted gym membership
Travel insurance options
Will writing
Access to GP service
Access to Eldercare concierge service
Travel loan
Broad range of cash back offers and discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
Accessibility
If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, well be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills.
Please visit should you benefit from advice on making your device easier to use if you have a disability. Should you require information in a different format, have other accessibility or reasonable adjustment requirements or if you find any problems not listed on this page, please contact or call us on (phone number removed).
Postal applications should be sent to: Resourcing & Talent Acquisition, Barnett Waddingham, St James's House, St James Square, Cheltenham, Gloucestershire, GL50 3PR
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