Main characteristics
- Location
- Liverpool, Merseyside
- Company
- Aspion
- Salary
- £24000 - £26000/annum
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
Complaints HandlerLiverpool City Centre
£24,000 - £26,000
A leading finance lender with an established reputation for delivering exceptional service to both retail and commercial clients. A business that has continued to expand year on year yet still embraces the spirit that made it an award winning business in their field.
The Opportunity
Are you a pro at handling complaints and ensuring customer satisfaction? Join their team as a Complaints Handler at this vibrant finance firm in the heart of Liverpool!
Duties and Responsibilities
Manage and log all incoming complaints, ensuring adherence to policy and regulatory guidelines.
Collaborate with the Complaints and Quality Assurance Officer and Team Manager to guarantee a seamless complaint resolution process.
Coordinate with various stakeholders, including dealer/broker partners, customers, field staff, and third-party finance partners, facilitating thorough investigations into raised complaints.
Supply necessary information for comprehensive reports supporting investigations and proposed final responses to the appropriate teams.
Identify and report operational risks uncovered during the complaints handling process to the compliance team.
Job Benefits
Basic salary up to £26,000 based on experience
Work Arrangement: Hybrid - Mondays and Fridays from the comfort of your home
Benefits: 25 days holiday, annual bonus
Monday to Thursday, 09:00 - 17:30, Fridays 09:00 - 17:00
Ideal Candidate:
We're looking for someone with prior experience in complaints handling
Experience of working in financial services is highly desirable
Ideally you will be dedicated to ensuring customer satisfaction.
You'll need to commute to our Liverpool office for in-person workdays, ensuring a smooth flow of operations.
Join Their Team:
Be a part of a vibrant team in Liverpool, making a difference for our customers. If you're ready to excel in a dynamic environment and have the knack for handling complaints, apply now and be a key player in our customer-centric approach!
Sign up and be the go-to person in resolving complaints and ensuring customer delight