Customer Service Team Leader

 

Main characteristics

Location

Gwent

Company

Olleco

Salary

£26780 - £31000/annum

Employment type

Permanent

Category

Customer Services

Job summary

Customer Service Team Leader
Newport, South Wales, NP19 4PL

£26,780 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
We are recruiting for an office based Customer Service Team Leader to join a friendly, focused and supportive team.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
We are recruiting a full-time and permanent Customer Service Team Leader working 8.30 am to 5.00 pm Monday to Friday, to assist the Customer Service Manager with support and supervision of the depot sales and customer service team.
What do we offer?
- Monday to Friday 8.30 am to 5.00 pm working pattern
- Enrolment into individual gains bonus structure; upselling and new sales payments
- Eligible to receive depot sales growth quarterly bonuses
- A paid trial day see if you like us!
- We encourage continuous learning and career ambition - did you know almost 80% of our managers have been promoted internally?
- Family leave enhanced maternity and paternity pay
- Wellbeing support free access to our Employee Assistance Programme
- Cycle to work scheme hire a bike and accessories, saving on tax and national insurance
- Colleague networks a range of forums and schemes that support social events and the local community
- Coaching, training and support if you have the right interpersonal skills well help with the rest!

A little bit about the role:
- Deliver outstanding customer service and account management
- Take on a hands-on role helping the Customer Sales Manager shape the performance of the Customer Service Team
- Responsible for supporting the Customer Service Team to complete their daily tasks on time
- Provide training, support and supervision for the Customer Service Team
- Use business intelligence and data to ensure optimum team performance
What we are looking for:
- A health and safety champion, you will lead safety performance
- Experience of customer service and sales with people management experience, ideally in catering, telesales, call centre or retail environment
- Proven record of securing new accounts
- Strong negotiating skills and customer focus
- Good telephone and communication abilities
- The ability to manage changing and conflicting priorities
- GCSEs in English and Maths at grade C/4 or equivalent
- Strong IT skills
With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.
Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.
If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.
Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator