Main characteristics
- Location
- Lancashire
- Company
- G4S
- Salary
- £23000/annum
- Employment type
- Permanent
- Category
- Property Services
Job summary
Business Support OfficerHome Based
Full Time - 40 hours per week Monday to Friday
£23,000 per annum
As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.
Key Responsibilities:
- Receive incoming handover calls between local Job Centre Plus and Participants in a professional and timely manner.
- Create Participant records in the IT System and make key decisions and allocate workflow accordingly.
- Process any change of circumstance notifications ensuring that all relevant parties are notified of any changes and that system records are maintained appropriately.
- Act as the first point of contact for Job Centre Plus and manage and/or escalate queries.
- Manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress.
Essential:
- Exceptional verbal and written communication skills.
- Proven experience in delivering high level customer service.
- Strong computer literacy and administrative skills.
- A keen eye for detail.
- The ability to deal with changing circumstances
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