Training & Support Officer for Accountancy Software

 

Main characteristics

Location

Norwich, Norfolk

Company

R13 Recruitment

Salary

£30000 - £35000/annum DOE

Employment type

Permanent

Category

Accounting / Financial / Insurance

Job summary

R13 are excited to be partnering a reputable financial firm in the recruitment of a Training & Support Officer to help individuals with any support needed on accountancy-related software.
No prior training experience is necessary. This role would suit someone who has a background in bookkeeping or finance and has played a hands-on role in this function but now look to diversify and move into a training remit.
You will also play a pivotal role in designing and delivering highly effective training programs and providing comprehensive support to internal team. Your proficiency in finance software will ensure seamless operations and empower our stakeholders with the necessary tools for success.
Based in modern, ergonomically designed offices in Norwich, this is a full time, permanent position working flexibly, full time (although 25+ could be considered). The offered salary for this opportunity is £30,000 - £35,000 depending on experience.
The company
Established for over 25 years, the fantastic financial firm provides personalised and professional services to small businesses and individuals, supporting them to navigate the financial realm and achieve their goals. They have seen tremendous success over the past years and their customer-centric-ethos has won them an esteemed reputation and recognition. They foster a challenging, yet supportive, working environment and offer extensive opportunities to enable their employees to reach growth goals.
The benefits
25 days holiday + bank holidays + Christmas shutdown, free parking at modern, ergonomically designed offices in Norwich, hybrid working option, company share scheme, subsidised gym membership and much more!
The day to day
* Creating and delivering training programs for bookkeeping, accounts, and tax software.
* Providing software-focused support on products, including TaxCalc, Ignition, Dext, Office365, Quickbooks and Xero* - specific training on these can be provided.
* Developing and communicating best practice processes for the software used.
* Conducting training courses to the network either using a combination of in-person, virtual, and self-study methods.
* Maintaining a central knowledgebase of frequently asked questions related to the software.
* Offering training and support to internal teams on software.
You will have/be
* Strong communication and interpersonal skills, both verbal and written.
* Demonstrated initiative and diligence in work, with a keen eye for detail.
* Background in using accountancy software.
* Professional background in bookkeeping and accountancy with a minimum of 3 years of experience.
* AAT qualification or equivalent experience of at least 3 years (desirable).
* A quick learner in technology, capable of self-training and following instructions.
* Experience and confidence in presenting to groups using various delivery methods.
How to apply
To hear more details about this fantastic opportunity please email your CV to Jessica Harber Senior Recruitment Relationship Partner at rthirteen recruitment. If you dont hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful

Benefits: DOE