Main characteristics
- Location
- Studley, Warwickshire
- Company
- Curve Group Holdings Ltd
- Salary
- £30000 - £35000/annum
- Employment type
- Permanent
- Category
- Distribution
Job summary
Our client operating in the logistics and supply chain industry across Europe is looking for a Customer Account Manager to join their team in Studley near Redditch . For more information about this position please apply .Purpose of the Role
The Customer Account Manager (CAM) is responsible for managing a portfolio of customer accounts ranging from circa £10k - £30k p.a. each in turnover. The CAM will drive positive relationships, profitability and service excellence, working closely with other areas of the business to achieve this.
Key Accountabilities
Drive excellent financial performance from customers
Deliver customer satisfaction, as measured by surveys and direct feedback.
Take ownership of the customer contract. Knowledge / Skills
* Minimum 2 years' experience in a similar role (B2B, complex industry)
* Excellent verbal and written communication skills at all levels
* Fully literate in Powerpoint, Word and particularly Excel
* An ability to balance customer vs business needs to reach a win-win solution to challenges