Customer Project Manager

 

Main characteristics

Location

Warrington, Cheshire

Company

NMS Recruit Ltd

Salary

£45000 - £50000/annum Car Allowance

Employment type

Permanent

Category

Telecoms

Job summary

A great opportunity has arisen for a Customer Project Manager to join a leading company driving fibre delivered products and services to partners and business customers across the UK. The Customer Project Manager is responsible for managing customer projects in order to ensure the timely and successful delivery of products and services. The position requires strong communication skills, as well as the ability to understand customer needs and align internal teams to meet those needs. The role will include agreeing with the client timelines, changes to the project and reporting requirements and delivering on those requirements at an agreed frequency/regularity.

Responsibilities

Manage end-to-end project delivery, ensuring on-time, on-budget, and high-quality delivery of products and services
Engage with Bid forums and customers and support pre-sales activity to develop a pipeline plan
Create Project Initiation Documents and project plans that align with customer requirements and internal capabilities
Communicate project status to the customer and internal stakeholders throughout the project lifecycle
Identify and manage project risks, assumptions, issues, and dependencies
Ensure that all project deliverables are produced on time and to the required quality standard
Manage and motivate project team members to ensure tasks are completed on time and within budget
Provide regular and accurate project reporting to the Programme Manager and senior management
Provide input to Project Trackers for one-truth reporting
Participate in the development of project management processes and standards
Management of technical, business and resourcing projects
Management of assigned resources as appropriate to the implementation of project related activities
Prepare and maintain all project documentation such as initiation, delivery plans and budgets
Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned projects
Ensure deliverables meet required quality standards
Ensure adequate levels of documentation are produced as part of the Initiation stage
Develop and maintain a communications plan and keep the business communities appraised of project plans and related implications.
Ensure business benefits can be realised or that risks inhibiting realisation are highlighted
Applying a strong commercial overview and tracking of project costs and revenues
Complete a Project Close Down Report' to include the learning.
Experience

Significant experience as a project manager with a minimum of 2 years managing Customer projects
Prince 2 Practitioner
Experience within the telecoms industry
Knowledge of Microsoft Project Professional or similar project management tools
Must be innovative, flexible and adaptable in order to operate effectively within a fast-paced environment with a number of key programmes running simultaneously
Adopts a holistic view of the organisation to ensure projects are managed effectively across all workstreams end to end
Ability to solve problems and communicate decisions in a creative but measured way
Ability to ensure project delivery aligns to key strategic and operational objectives
Ability to develop and produce project progress reporting ensuring that it is timely, informative and effective
Ability to maintain a balance across all key elements of a project including financial, quality and people and customer expectations
Excellent organisational and leadership skills including leading by example to ensure that the correct values and behaviours are embedded in the business
Outstanding communication and interpersonal abilities
Benefits

Up to £50,000 DOE
25 days holiday plus bank holidays
1 day off for your birthday
Hybrid working
Pension
Additional benefits
To be considered for this fantastic opportunity please submit your up to date CV

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Benefits: Car Allowance