Damage and Maintenance Supervisor

 

Main characteristics

Location

Milton Keynes, Buckinghamshire

Company

Barker Ross

Salary

£25000 - £27000/annum plus excellent benefits

Employment type

Permanent

Category

Automotive / Aerospace

Job summary

Maintenance and Damage Supervisor
Milton Keynes

A fantastic opportunity has arisen for an Operations Maintenance and Damage Supervisor to join a successful business-to-business asset hire and funding group of companies. Their service solutions are represented across the group businesses with different specialisms including Truck and Trailer, Bus and Coach, Material Handling, Municipal Vehicles and the global supply of Modular Temperature Control Solutions.

The Operations Maintenance & Damage Supervisor, reporting directly to the Branch Manager, is responsible for ensuring the condition of the hire fleet is maintained to required quality standards.

Roles and Responsibilities

Regularly reviewing the physical appearance of the hire fleet and identifying cleaning, repair and maintenance requirements to ensure that the fleet remains fit for hire at all times and in all respects i.e., roadworthy, taxed and tested, compliant with all applicable legislation, clean and damage free
Ensuring that accurate and detailed 'check out' and 'check in' inspections are conducted on all vehicles leaving for, or returning from, hire or another branch to ensure responsibility for damage can be finitely determined
Notifying customers immediately that damage has been identified and obtaining recharge authorisation from the customer in the form of a customer purchase order or other appropriate written authority and control of repair agents via agents
Ensuring that a timely response is given to customers and internal queries and effectively communicating customer correspondence and queries to other departments as appropriate
Informing the hirer in a timely manner of maintenance requirements, recall notices and MOT test dates etc. for the vehicles on hire
Prioritising the preparation of pre-booked vans to meet specific customer requirements and ensuring that such vehicles are clean, road legal and free from damage so that vehicles are accepted without delay or complaint from the customer
Ensuring that rental agreements are completed correctly and assisting with invoicing customers for all vehicles contained on the site
In conjunction with the Branch Manager, safeguarding the health, safety and welfare of all staff and visitors and ensuring the security, cleanliness and tidiness of the premises and all vehicles contained on the site
Providing over for other branch staff when they are absent or engaged on other branch duties
Control of vehicle sales procedures identifying and organising the timely provision of sales vehicles for disposal, including the movement and release of vehicles for sale
Any other duties as directed by the Branch Manager or Managing Director

Our ideal candidate

Results orientation - proven experience of delivering on agreed targets
Customer service ethos - several years of experience succeeding in improving and delivering to the highest standard
Good financial business understanding
Strong administrative abilities
Proven track record in a customer facing role
Good communication skills
Capable of building trust and solid working relationships at all levels
Ability to work under pressure and time restraints
This position is subject to the employee holding a full and valid UK driving licence

Benefits

Basic salary of £25,000 to £27,000 depending upon experience.
24 Days holiday plus 1 day birthday holiday plus 8 statutory days.
Life Assurance with a Death in Service benefit of 2x Annual salary.
Employer supported volunteering days.
Internal promotion pathways.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Benefits: plus excellent benefits