Main characteristics
- Location
- Northampton, Northamptonshire
- Company
- Impact Recruitment Services
- Salary
- £24000 - £25000/annum
- Employment type
- Permanent
- Category
- Customer Services
Job summary
Customer Service CoordinatorNorthampton, NN3
Permanent
Monday to Friday
£24,000
Are you looking for a more senior customer service role that could lead to a Team Leader position?
Do you have a desire to help people and looking for a varied administration role?
If this sounds like you, we have the perfect opportunity for you!
Our client is a technology business that provide solutions for people with additional needs; they have recently won a large tender so have exceptional growth plans!
As Senior Customer Service Coordinator, you will deal directly with consumers who are wanting to order both software and hardware.
Duties and responsibilities for the Customer Service Coordinator role includes:
Calling customers to confirm orders, take payment and arrange delivery.
To process sales orders.
To complete quotations.
Add customer details to the CRM.
To handle incoming calls from the general enquiry telephone lines.
To communicate to customers the status and progress of their orders.
To process credit card payments.
To administer and register new product insurance cases.
To book customer orders for delivery with various carriers and external engineering partners.
To make sure all customer emails are responded to in a timely fashion.
Skills and experience required for the Customer Service Coordinator role:
Previous experience of administration.
Strong customer care skills.
Good organisational skills.
Accuracy and attention to detail.
Numerate.
Quick to learn.Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment business working on behalf of our client.
All responses will be managed in line with the new GDPR regulations
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