Main characteristics
- Location
- Norwich, Norfolk
- Company
- R13 Recruitment
- Salary
- £11.66/hour
- Employment type
- Temporary, Part Time
- Category
- Customer Services
Job summary
R13 Recruitment are currently supporting a well-known utility service in their search for a Part Time Customer Service Advisor (Saturday & Sunday) to join their Norwich team on part time, temp2perm basis, working Saturday and Sunday, 8am 5pm. The offered salary for this is £11.66 per hour. You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.The benefits
* 22 days holiday + bank holidays (increasing with service)
* Pension contributions
* Death in service payment
* Maternity/paternity pay, and shared parental leave
* Company sick pay
* Employee and store discount
* Employee assistance programme, wellbeing events and counselling services
The day to day
* Handling incoming calls from external stakeholders, answering enquiries and providing support.
* Dealing with problems and taking remedial actional as required.
* Arranging annual services and deploying engineers.
* Reviewing the severity of situations and deciding whether immediate action needs to be taken.
* Accurately updating systems.
You will have/be
* Previous customer service experience, either office or face to face.
* Computer literate with working knowledge of Microsoft products.
* Excellent communication and interpersonal skills.
* Organised and accurate when handling administrative tasks.
* The ability to work under own autonomy or as part of a team.
How to apply
To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you dont hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful
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