Service Charge Analyst - Full time/Part time (hybrid)

 

Main characteristics

Location

Manchester, Manchester

Company

Urbanbubble

Salary

£32000 - £40000/annum

Employment type

Permanent

Category

Customer Services

Job summary

As a Service Charge Analyst youll find yourself working with a team of talented people who are committed to driving financial improvement, scalability, and customer experience. As part of the Service Charge team, the role will be varied and challenging, supporting a large property management team.

You will be required to prepare client service charge accounts for a complex portfolio of properties, in accordance with current legislation, regulation and service level agreements, and proactively partnering the Property teams.

This is a fantastic role for someone who has experience with Service Charge, and an analytical mindset, to support a growing portfolio of properties.

We are open to full time, part time or job share candidates on a hybrid basis.

What do we offer?

We offer amazing benefits such as a basic salary of up to £40,000, hybrid working, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?

Work with the Service Charge team to produce high-quality annual service charge accounts/reconciliations for a portfolio of properties, with a focus on large-scale/complex sites.
Produce high-quality Service Charge reporting on a monthly and quarterly basis, with insightful analysis
Support the Property teams to ensure there is a fitting commentary for all accounts that will promote the right level of customer understanding.
Ensure that the management reporting information is timely, accurate and appropriate, ensuring any deviation from budget/plans can be explained and justified when queried.
Resolution of queries from both internal and external stakeholders meeting SLA deadlines, identifying and recommending any process improvements where appropriate.
Coordinate the process and work alongside the in-house property managers to prepare the annual commercial service charge budgets and year-end reconciliations. This will include setting the timetable for each and monitoring progress against the timetable.
Prepare periodic cash reconciliations and maintain reserve accounts.
Calculate void costs quarterly
Dealing with all complex and legal service charge disputes that have escalated.
Assisting in the recovery of service charge debt that has arisen as a result of a tenant query.
Ensuring an excellent customer-focused service to residents and clients whilst making sure all legal obligations are met
Finance lead on Service Charge management excellence responsible for continuous improvement initiatives.
What are we looking for?

Demonstratable experience in service charge accounting
Experience of working within the property, real estate, housing or construction sectors
Strong customer-focused experience in dealing with enquiries and issues in relation to service charges.
To have strong attention to detail and able to problem solve
Great communication skills, particularly in terms of presenting financial information to non-finance people, both verbally and in writing.
An ability to be able to prioritise tasks, be organised and have good time management skills. To set and meet deadlines
Strong competence in spreadsheets/Excel(advanced)
Strong interpersonal skills
Confident in driving change and improving processes
Experience using Qube (MRI) Property software
Desirable Qualification

Fully qualified accountant or qualified by experience
Property related qualification
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.

REF-(phone number removed)