German-speaking Customer Service representative

 

Main characteristics

Location

Oldham, Manchester

Company

Page Personnel

Salary

£29500 - £35000/annum

Employment type

Permanent

Category

Manufacturing / Surveying

Job summary

We are seeking a dedicated Customer Service Representative to deliver outstanding service in the industrial/manufacturing sector. As a predominantly German-speaking customer service representative, you will engage with a wide range of UK & Europe-based clients and customers. A natural suitor will consist of someone who has a wide range of customer account management skills in a German or multi-lingual role.

Client Details

The client we are representing is a leading provider in the industrial manufacturing sector with an international influence. They have a considerable workforce and are known for their innovative and quality products. They value their employees and have a strong commitment to their development and growth.

Description

Key responsibilities consist of:

Handle customer inquiries, providing appropriate solutions and alternatives within the time limits.
Follow up to ensure resolution and maintain customer satisfaction.
Stock checks and security stock monitoring / maintenance.
Identify, internally escalate, and solve any potential delivery problems.
Proactively follow-up with customers on sales orders.
Provide customer satisfaction by close co-operation with Field Sales personnel
Build sustainable relationships of trust through open and interactive communication.
Meet personal/team sales targets and call handling quotas.
Manage customer accounts, keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Work with the customer service team to ensure excellent service standards.Profile

A successful Customer Service Representative should have:

A strong customer service orientation with excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Experience in a customer support role in the industrial/manufacturing sector.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to work well in a team environment.
SAP knowledge
Confident German speaking & writing
Fluent English speaking & writing Job Offer

A competitive salary range of £29,500 - £35,000 per annum.
Enhance pension scheme inhouse contribution.
Life assurance.
Employee assistance programme.
High street vendor discounts & memberships.
Cycle to work scheme.
Medicash plans.
Travel season ticket loans.
Opportunity to work in a supportive and professional team environment.
Room for career advancement and professional growth.
Company car salary sacrifice.
Opportunity to work with a leading company in the industrial/manufacturing sector.
Levelling internal progression and development.
A friendly and inclusive culture.We encourage all interested applicants who believe they can excel as a Customer Service Representative in the industrial/manufacturing sector to apply. This is an excellent opportunity to grow your career with a leading company