Funeral Service Operative

 

Main characteristics

Location

Portsmouth, Hampshire

Company

Dignity Plc

Salary

£21805/annum

Employment type

Permanent

Category

Customer Services

Job summary

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.

Interested in becoming part of our family...?

We currently have an opportunity for a Funeral Service Operative to join our dedicated team of funeral professionals at A G Stapleford and Sons in Portsmouth.

What Will I Be Doing as a Funeral Service Operative?

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families. Some of our posts will require you to assist our on-call rota at night and on the weekend, though this will be fully discussed with you throughout the recruitment process.

Other duties will include:

Preparing and ensuring the cleanliness of vehicles
Aid with bringing the deceased into our care
Being part of the funeral service by bearing the coffin and driving company vehicles
Assisting the Funeral Director with pre-funeral checks including route planning and address checking. What Do I Need?

A full UK driving licence (manual)
Good level of physical fitness, as this role will involve heavy lifting duties
The necessary documentation for a basic DBS, reference & driving licence check.
Pride in your appearance, ensuring you are always professional
A caring and empathetic nature
The determination to deliver excellent client servicesWhat do you get?

An annual salary of £XXXX
Accruing 22 - 25 days holiday + bank holidays
Company Pension Scheme
Opportunity to enrol on several of our apprenticeship schemes
Full uniform providedWhat are the next steps?

To be considered for this role, please submit your application via the apply button, where a member of our resourcing team will review your application.

Learning & Development

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!

Apprenticeships

From HR Administration to MBA level qualifications, our Learning and Development team provides professional development opportunities at all levels across our organisation.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application