Main characteristics
- Location
- Chippenham, Wiltshire
- Company
- New Resource Group
- Salary
- £50000/annum
- Employment type
- Permanent
- Category
- Social Care / Nursing
Job summary
Our client runs several exclusive and gated property developments, where high nett worth individuals who wish to retire and live in a luxurious environment can do so with the reassurance that they will continue to be supported in every way as they continue to age.Amenities that residents can enjoy on site are a full concierge service, swimming pool and spa, a complete and individual domiciliary care service, a five star restaurant, bistro, coffee shop, extensive gardens and allotments and even a purpose built bee keeping facility.
We are look for someone very special to join this prestigious organisation to ensure that their quality and compliance standards across their multiple locations are awarded as outstanding by the quality care commission.
Job purpose
The CQC Compliance Officer who, working closely with the Head of Operations and the Registered Managers, has the role of supporting the Domiciliary Care service in their operating villages as well as setting up new services. With a remit to ensure their care services are delivering the best care and support and achieving Outstanding ratings with the Care Quality Commission (CQC).
You will ensure that a care quality compliance verification system is in place and operated to provide timely oversight and transparency of all care operations adherence to both regulatory requirements and quality standards and to have accountability for performance management and improvement where services fall below standards. To provide hands on support in regulatory adherence and in managing reports, recommendations, and regulatory liaison in relation to inspections and all regulatory and quality aspects of care services.
Main Duties and Responsibilities
1. Proactively understand, detail and communicate all new policy developments and changes in relation to the domiciliary care sector, liaison with the Homecare Association and CQC and proactively keep the teams informed on best practice.
2. Produce and continually review and revise relevant key documentation, policies and procedures and manage the version control system.
3. Undertake ongoing site visits to each village, to monitor and advance each compliance audit, make changes and provide training to ensure all locations achieve a minimum of Good from CQC in conjunction with the Registered Manager.
4. To manage the Service Improvement Plans (SIPs) for each location as produced by the external Care Compliance consultant and ensure actions are closed off with the Registered Manager.
5. To provide hands on support to each village Registered Manager through the initial office set up and CQC registration process, involving the external consultant as required.
6. To continuously develop and deliver first-class quality and compliance training to the Registered Managers and new starters and manage any third part of online blended training activities in a cost effective manner.
7. Oversee the development, implementation and management of first-class training for all care colleagues across all sites.
8. To organise and deliver Registered Manager Forums, ensuring Registered Managers are kept up-to-date with training, changes in legislation and to encourage networking and sharing of best practice.
9. To continually review and improve processes to ensure that the highest quality and most effective service is being delivered to care residents.
10. Undertake tasks and projects as directed by senior management and to work closely with the CEO and Chair of the Care Service to improve the companys quality assurance offering.
11. Ensure all Care England or any other relevant care legislation is met.
12. Ensure care compliance reporting is managed, communicated and accurate to enable senior management to have clear oversight of clinical compliance and performance and produce bi-monthly board reports.
13. Engage our external care compliance consultant in mock CQC inspections as and when required to ensure full compliance with all the required KLOEs.
14. Be the overall owner and controller of the electronic care planning software system (Access Care Planning)
15. Escalate any issues or concerns immediately and directly with the Head of Operations; CEO and Care board chair
16. Ensure any changes or recommendations do not, where possible, create an unnecessary financial burden on meeting the commercial goals of the business.
17. Assist the Registered Manager in dealing with clinical care issues that may arise with residents and / or family members
Qualifications and Experience
1. In-depth experience and knowledge of the social care industry (preferably Domiciliary Care), with evidence meeting the highest standards with CQC and to implement such workings across multiple businesses areas including new openings.
2. Can demonstrate in-depth involvement with past CQC inspections, resulting in high CQC ratings.
3. Minimum Level 5 qualification in health and social care; or previously a manager in social care.
4. Deliver clear positive outcomes for residents through person centered care delivery.
5. Ability to set up new services / branches to meet CQC registration requirements.
6. Understanding of electronic care planning software (Access Care Planning preferably).
Required Skills
Excellent communication and interpersonal skills.
Must be professional and approachable with an excellent ability to listen and communicate.
Must have proficient IT skills as the role will require use of most standard Microsoft programmes such as Word, Excel, PowerPoint and Outlook and electronic care plans (such as Access Care Planner).
The role will involve regular site visits to locations across the UK; therefore, the candidate must be able to drive and hold a UK Driving Licence.
Must be extremely well-organised with excellent planning and prioritising skills and a high attention to detail.
Must be a creative and strategic thinker who is able to motivate, embrace, influence and communicate positive improvements across all Villages.
Must be at ease in front of an audience including our residents when required with the ability to deliver critical information in an engaging manner.
Must have the ability to pose as the critical friend - comfortable providing constructive criticism, whilst supporting to initiate performance improvements.
Care quality and compliance: min 5 years.
Nominated Individual with the CQC.
Person Specification
Customer (resident) focussed.
Professional manner
Friendly, sociable and welcoming
Calm, patient and polite
Hands on with attention to detail and a completer finisher
Helpful and willing to go the extra mile.
Reliable
Solution focussed and innovator.
Working Conditions
Whilst this is a national role, candidates should live in the South East / South West of England. This is due to the location of the majority of services that will be allocated to the support portfolio. Plus visiting other villages as required in Gloucestershire, Surrey and Yorkshire. Expectation will be most of your time spent in village locations. Home working set up will also be provided.
Key objectives
Ensuring all SIP / Audit actions are closed down in a timely fashion.
Policy Updates Management and Version control
Training tracker is up to date and adhered to
Management Audits are undertaken by the Registered Manager / Team Leaders
Medication Management in accordance with CWC guidelines
Monthly compliance reporting and actions taken and scheduled.
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency
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