Internal Sales & Customer Services Representative

 

Main characteristics

Location

Warrington, Cheshire

Company

LEDVANCE Limited

Salary

£24000 - £26000/annum See Job Description

Employment type

Permanent

Category

Sales

Job summary

INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: CUSTOMER SERVICES
REPORTS TO: COMMERCIAL MANAGER
LOCATION: WARRINGTON
Job Overview/Purpose
This is a Pivotal role between the customer, outside sales and the rest of the organisation. The role is in essence about enhancing the service experience of the customer across all business channels and product segments. Some of the core responsibilities mirror and support the role of field sales and the ability to work harmoniously with the field sales organisation. In addition, this role is an integral part of the Customer Service Team and as such you will be required to handle inbound customer calls ensuring a high-quality customer experience in all interactions and requests.
Core Responsibilities:
Create Customer quotations in line with pricing procedures.
Understand the features and benefits of new products and be able to answer customer product related questions or if necessary, accurately record the customer needs and transfer the information and requests to technical sales.
Daily liaison and communication with Field Sales regarding new demand fulfilment and demand creation opportunities to be followed up or generated.
Gather and distribute market intelligence for both customer and competitor activities.
Achieve sales and margin targets for nominated accounts.
Ensure that dispatch of literature is followed up with the customer for any potential sales or leads.
Building strong relationships with the key contracts at each customer.
Liaise with Channel Managers to plan product push campaigns and to implement with designated customers.
Follow up campaigns with requests for orders.
Liaise with sales organisation about customer messages e.g. price increases.
As part of the CSR team be available to deal with inbound customer queries as required.
Ensure your own personal Health & Safety and those of your colleagues within the office.
Any other duties that are assigned at the discretion of the line manager.
Qualifications
Maths and English GCSEs or Equivalent
Understanding of the following technology used to support customer service SAP R3, SAP CRM, SAP CIC.
Knowledge of Microsoft Office with advanced knowledge of Outlook.
Experience, Knowledge and Skills
Previous Telesales experience to include:
Up selling & cross selling, Price & product negotiations, Consultative sales approach
Sales analysis experience, Direct mailing experience and negotiation skills.
B2B sales experience with repeat customers/account management
Experience in call centre work
Used to working in a target orientated role
Personal Attributes
Good telephone manner
Good written & oral communication
Self-motivated
Organised
Team player
Professional
Enthusiastic
Confident
Assertive
Salary up to £26,000 depending on experience
Commission scheme based on target achievement. (Paid quarterly).
25 days holiday per annum increases after service.
Pension scheme with death in service/life assurance.
Holiday buying scheme,
Company contribution toward gym membership.
Employee Assistance Program.
Online shopping discouts.
We are based in Warrington but we are currently in the process of moving offices

Benefits: See Job Description