Field service engineer

 

Main characteristics

Location

Surrey

Company

Matchtech

Salary

£38000 - £40000/annum

Employment type

Permanent

Category

Engineering

Job summary

Job Title: Service Engineer
Location: primarily in the Southern areas primarily Heathrow, Gatwick and Stansted airports
Salary: £40,000 + Additional renumberation, Expenses, company vehicle & benefits
Hours: 08:00am - 16:15 Monday - Thursday and 08:00 - 15:45 Friday

Overview:
Our client is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. They offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Their commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:
Installation, Service, and support of X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines.

Responsibilities:

ADS, CT, Checkpoint & Trace products at customer's premises, primarily in the Southern areas primarily Heathrow, Gatwick and Stansted airports, may occasionally include other locations throughout the UK and overseas.
Installation, commissioning and service support of X-ray, CT, Checkpoint and Trace systems at our customer's premises EMEA and International locations.
Carry out preventive and corrective maintenance on-site at our customers' premises in EMEA.
Carry out service site surveys prior to installations and professional site reports.
Carries out all preventive and corrective maintenance works and attends all callouts.
Works on shifts pattern to support key customer site.
Provide remote technical support to Distributors engineers and customers.
Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
Makes sure to submit service reports and non-conformance reports as required without delay.
Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
Duties may be modified or assigned at any time to meet the needs of the business.
A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
Knowledge of high-end X-ray systems or computed tomography a major advantage
Experience programming PLC's an advantage.
Have excellent ability to trouble-shoot complex systems and logically work through problems.
Must have experience in a field service engineer role.
Flexible during times of change and reacts to project adjustments promptly and efficiently.
Willingness to travel within UK and Overseas.
Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behaviour consistent with the company's Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
Duties may be modified or assigned at any time to meet the needs of the business.Qualifications:

Must be self-motivated and work well under pressure.
Strong aptitude to learn.
Ability to obtain airport security passes essential (some require a Criminal Record check).
An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
Post graduate qualification in Electrical engineering desirable.
A recognised qualification in an IT (Microsoft, cisco etc) a plus
A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e., Medical or Industrial engineering discipline