Main characteristics
- Location
- Caterham, Surrey
- Company
- Comoro
- Salary
- £33000 - £35000/annum
- Employment type
- Permanent
- Category
- Telecoms
Job summary
Job Summary:We are delighted and excited to offer the opportunity to join a vibrant, innovative, and award winning tech company who are making great waves in the provision of Billing SW for the Telecoms and IT Sectors in the UK and Globally
We are currently seeking a highly skilled and experienced Linux Support Analyst to join our dynamic team. As a Linux Support Analyst, you will be responsible for executing shell commands, resolving technical issues, and providing excellent support to our clients.
Responsibilities:
3rd Line Technical Support:
* Provide expert-level technical support by executing shell commands and troubleshooting Linux-based system issues.
* Work on resolving helpdesk tickets related to Linux systems promptly and effectively.
* Collaborate with the IT team to diagnose and resolve complex technical issues.
Shell Command Execution:
* Proficiently run shell commands to perform various system tasks and maintenance.
* Analyze and interpret command outputs to diagnose and resolve issues.
* Assist in the development and execution of automated scripts for system tasks.
Linux System Monitoring:
* Monitor system health and performance, and proactively identify and address potential issues.
* Provide insights from shell commands to optimize system operation.
Perl Scripting (Desirable):
* Utilize Perl scripting when necessary to automate tasks and enhance system functionality.
* Collaborate with developers to integrate Perl scripts into existing systems.
SQL Knowledge (Desirable):
* Assist with SQL queries for data analysis and reporting when required.
* Collaborate with the database team to optimize SQL queries and database performance.
Requirements:
* Proven experience in executing shell commands, shell scripting, and 3rd line technical support.
* Detailed knowledge of Linux-based systems.
* Working knowledge of Perl and SQL (desirable).
* Excellent problem-solving and troubleshooting skills.
* Proactive and customer-focused approach to deliver top-notch technical support and meet customer expectations.
* Ability to thrive in a dynamic and fast-paced environment, displaying a can-do attitude and a willingness to step outside of the comfort zone.
* Experience in the telecoms industry with a solid understanding of telecoms billing is advantageous
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