Main characteristics
- Location
- Bournemouth, Dorset
- Company
- Talent Sure Recruitment Limited
- Salary
- £22000 - £25000/annum OTE £40k
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
Retentions AdvisorLocation: Bournemouth
Salary: Up to £25,000 per annum, OTE £40k
Hours: 40 hours per week - Monday to Friday with shifts covering the following hours;
Monday-Thursday 9:00-19:00 and Friday 9:00-16:00
We have a fantastic opportunity with a highly reputable client who are looking for a results-driven and customer focused Retentions Advisor who would thrive in a positive, "non-corporate" environment where everyone works together as a team to achieve fantastic customer service!
Main Responsibilities:
Achievement of retentions targets through renewal or review of existing customer policies
Delivery of an efficient customer service process
Adhering to Compliance requirements
Maintain accurate internal and external customer records
Ensure product, process and market knowledge is accurate and up to date
Acting with integrity and due skill, care and diligence at all times.
Ensuring that customers are treated fairly at all times.
Ensuring that communications via any medium meet the principle of 'clear, fair and not misleading'.In order to be successful in the role of Retentions Executive, you need to have:
A proven track record of achieving targets
Account Management or Customer Service experience
Highly effective written and verbal communication skills.
Competent Microsoft Office skills
Efficient organisational and time management skills
Experience of working within a regulated environment preferrable but not essentialIn return for your hard work and commitment, our clients offers fantastic benefits and incentives, as well as an amazing team environment.
Apply today to find out more
Benefits: OTE £40k