Main characteristics
- Location
- Worcestershire
- Company
- Recruitment Services UK
- Employment type
- Permanent
- Category
- Property Services
Job summary
Job Description Assistant Rentals ManagerOur client Crystalight Ltd is hiring Assistant Rentals Manager to join their team. This individual is responsible for all property management of a portfolio of residential and some office space in the Worcester, Malvern, Cheltenham, Gloucester, Birmingham and Cardiff area including tenant relations, physical property issues and administrative matters.
Job Title
Assistant Rentals Manager
Reports To
Office Manager
Purpose
To manage and oversee a portfolio of property assets and be responsible for achieving superior operational results and financial performance. The Assistant Rentals Manager will oversee and be part of a team providing best in class tenant services. Additional responsibilities include: tenant and contractor and agent relations, property maintenance, construction management, forecasting and tenant improvements, budgeting, and monthly property reporting.
Job Description
Tenant Management:
* Maintain personal contact with tenants. Promote good will, provide high quality service, and anticipate and solve problems
* Implement tenant retention practices
* Act as a liaison between tenants and building owners
* Approve plans and procedures for handling complaints or requests from building tenants or occupants.
* Maintain and monitor work order system.
* Calculate monthly utility billings to tenants
* Assist tenants, prospective tenants, and the building owners in space planning and estimating costs while maintaining established building standards
* Familiarity with operating provisions enumerated in lease agreements and tenants compliance with these provisions.
* Lease administration and regulatory compliance, including input into Jupix, reconciliations, defaults, and disputes
* Ensure all rents are correctly logged on Jupix and all additional charges are applied. 10% Management fee to be applied to all contractor invoices charged back to tenants. Perform property inventory, interim inspections, check outs and use the relevant reporting software.
* Manage all landlord freehold and communal responsibilities. Inspect as and where necessary.
* Correctly record and return tenants deposits in line with the law.
Operations Management:
* Develop and implement plans and procedures covering building cleaning, landscaping, sprinkler and fire safety, utilities, and maintenance.
* Develop proposals to initiate work and projects and oversee the timely construction of these projects in conjunction with the construction manager.
* Negotiate, evaluate and administer service contracts for all suppliers and contractors. Manage and assist in the oversight of insurance projects. In some instances solely and in others working with the office/construction manager.
* Regularly inspect tenant spaces, public, mechanical and ground areas to ensure property maintenance and cleanliness.
* Provide technical assistance and advice on building operations systems including, electrical, EPC, plumbing, roofs, fire safety, access code issues, environmental issues, security and controls.
* Establish and implement preventative maintenance programs.
* Maintain Property Management Databases
* Obtain approval on work orders prior to contractor instruction and payables. Track utility usage.
* Coordinate occupancy inspections.
* Ensure landlord compliance in relation to the relevant legal act bound by contracts and the housing act.
* Assist the office manager with training needs.
Financial Reporting:
* Review of monthly, quarterly and annual financial reports for our managers and directors.
* Assist in budget preparation and analysis focused on contractor expenditures and operating expenses.
* Assistance in preparation of financial recovery claims and the collection of rent arrears in line with the relevant procedures
* Proficiency with DPS guidelines
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