Contact Centre Team Leader

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Ad nr: 65732
Published: 8 January 2024, views: 1

 

 

Main characteristics

Location
Droitwich, Worcestershire
Company
Wright Staff Recruitment Ltd
Salary
£26000/annum OTE £31,400
Employment type
Permanent
Category
Customer Services

Job summary

Contact Centre Team Leader

Location Droitwich Spa

Salary - £26,000 basic salary with OTE £31,400

Job description

Shift: Monday to Friday rotating shifts as follows:

* Full-time hours: 09:00 17:00 / 11:00 19:00 (Weekly Rotating).

* Two weekend days per month required. Saturday hours are 08:30am 16.30pm and Sunday hours are 09:00am 14:00pm.

* Shared responsibility for a team of home workers with travel to another office location in the Dudley area for 3 days every other week (subject to change based on business needs).08:00am 16:00pm

Principal Accountabilities/Responsibilities:

* Motivate staff to achieve team targets and organize monthly incentives.

* Ensure the effective provision of outstanding customer service.

* Manage processes related to HR, including regular training and development plans for your team.

* Review all telephone data, taking relevant actions with telemarketers.

* Conduct weekly and monthly call compliance following a crib sheet.

* Assist with/deliver workshops and team meetings.

* Review and amend training material and process policies when required.

* Answer incoming calls for other product lines when necessary, converting them into appointments meeting company criteria.

* Ensure all company processes and policies are followed by the contact centre executive teams.

* Perform any other duties deemed necessary.

Key requirements:

* Sales experience: Proven experience in Sales background, ideally in Contact Centre.

* Managing people: Proven experience in managing people for more than 1 year.

* Problem Solver: Ability to identify and solve problems efficiently.

* Excellent Customer Service: Demonstrated ability to provide excellent customer service with empathy towards customers.

* Works Well Under Pressure: Ability to perform effectively in high-pressure situations.

* Adaptability: Ability to learn in a rapidly changing environment.

Please apply with your CV in the first instance.

Wright Staff are acting as an employment business in relation to this vacancy

Benefits: OTE £31,400


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Published: 8 January 2024, views: 1


Company: Wright Staff Recruitment Ltd

Location: Droitwich, Worcestershire

Salary: £26000/annum OTE £31,400


Category: Customer Services
Employment type: Permanent


Additional information:

Wright Staff Recruitment Ltd

Application for the position: Contact Centre Team Leader

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Attachments: • Curriculum Vitae, cover letter, other •


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