Main characteristics
- Location
- Peterborough, Cambridgeshire
- Company
- Adecco
- Salary
- £23000 - £25000/annum
- Employment type
- Permanent
- Category
- Administration
Job summary
This is a combination customer service and administration role, using multiple back-end portals to assist with customer enquiries and orders. This is an exciting role, perfect for someone who likes to be spinning multiple plates at a time!You will be responsible for providing support to customers and processing orders, and some of your main responsibilities will include:
Dealing with custom order enquiries and handling any complaints or issues
Updating online portals with garment information
Guiding new customers through the ordering process when required
Processing refunds and returns, and assisting with invoicing for B2B customers
Communicating with customers via phone and email
Developing relationships with employees in other areas of the business to ensure efficient collaboration between departmentsYou will be required to learn about the ordering process and the product ranges available to provide clear and helpful advice to new customers. A decent level of computer proficiency is required as you will be managing up to 10 customer portals.
The ideal candidate will be patient, enjoy multi-tasking and be comfortable using multiple systems simultaneously. You will also be a good team-player.
You will be engaging with multiple customer portals and must be comfortable simultaneously using several portals at a time to find information.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Inform me about similar jobs:
