Service Desk Analyst

Report

Ad nr: 63591
Published: 6 January 2024, views: 1

 

 

Main characteristics

Location
Bournemouth, Dorset
Company
Hays Technology
Salary
£14.00 - £15.00/hour £15.62 p/h (Umbrella)
Employment type
Contract
Category
IT

Job summary

Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities

Incident management
Daily System Checks
Comply with all company policies and procedures, including but not limited to:
IT Usage Policy

General Skills

Understanding of IT operational support frameworks.
Provide a service of excellence
Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business
Capture and record all information and data as directed by the IT Management System
Carry out qualitative checks on all relevant IT systems
Carry out general administrative tasks
Communication of potential/current issues with all team members
Management of workload demands within tight deadlines
Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Benefits: £15.62 p/h (Umbrella)


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Published: 6 January 2024, views: 1


Company: Hays Technology

Location: Bournemouth, Dorset

Salary: £14.00 - £15.00/hour £15.62 p/h (Umbrella)


Category: IT
Employment type: Contract


Additional information:

Hays Technology

Application for the position: Service Desk Analyst

Full name:• required field •

Your e-mail:• required field •

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Attachments: • Curriculum Vitae, cover letter, other •


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