Vehicle Damage Assessor

 

Main characteristics

Location

Andover, Hampshire

Company

Associated Independent Assessors Ltd

Salary

£35000 - £40000/annum

Employment type

Permanent

Category

Automotive / Aerospace

Job summary

Field Motor Engineer Assessor/Vehicle Damage Assessor | Wiltshire / Hampshire | Full Time | £35,000 to £40,000 per year dependent on experience, qualifications and performance

Our client is one of the countrys leading independent firms of consultant engineers and insurance assessors, and we provide nationwide coverage throughout the UK. Established in 1977, they have been providing first class engineering services to all sides of the insurance industry for over 40 years.

Ideally, you will already be working as an Insurance Engineer Assessor and hold current accreditation as an ATA VDA and/or be a member of the IAEA. Already being qualified as an AQP for salvage categorisation would also be of benefit.

You will need to be able to work to the companys high service levels without compromising on your quality of work at all times. You will need to have excellent communication, customer service and negotiation skills, a good level of IT literacy, and an awareness of the motor insurance claims process.

In return, you will receive secure employment, a competitive salary, a company vehicle and ongoing training.

Are you the right person for the job?

To be self motivated with the ability to work well with minimum supervision
To always work with a high level of professionalism and ethical behaviour
Have good organisational and time management skills
Good working knowledge of motor vehicle construction and modern repair techniques
To be able to consistently work with a high degree of accuracy
Good working knowledge of computerised damage estimating systems, including Audatex & Glasss RE
Good knowledge and understanding of ABI salvage categorisation
To have a proven track record of good negotiation skills
To have good written and verbal communication skills with the ability to provide concise and accurate information in reports and other communications
To be computer literate
To have a proven track record in vehicle damage and repair assessment
Have a good understanding of basic insurance principles and the motor claims process
A recognised motor vehicle repair apprenticeship and/or relevant motor vehicle related training/qualifications
Have current ATA Vehicle Damage Assessor accreditation
Have current qualification as an AQP for salvage categorisation (or willing to achieve this qualification)
Have qualified for IAEA membership or be working towards it (or willing to work towards it)
What will your role look like?

Carrying out inspections of all types of motor vehicles at repairer's premises, home addresses and owner's work addresses. Inspections are arranged in advance by head office and sent to staff engineers the evening before they are booked to allow them to plan their routes for the following day
You would be expected to complete an average of 7 to 8 inspections each day in the areas you cover; by the nature of the job, some days may be busier and some quieter
You may be asked to complete image/desktop inspections as required to support the imaging engineers on quieter days in your area
You would be expected to accurately assess damage and record vehicle details at each inspection, agree on reasonable repair costs when an estimate is provided, or calculate your own repair costs with correct and appropriate repair methods (using Glasss Repair Estimate and eScribe) where no estimate is available or analysing repairer's estimates on Audatex when they are available
You would need to consider the accident circumstances as advised and offer comments if any damage noted at the time of inspection is not consistent with the circumstances;
Each vehicle needs to be valued using Glass's MVA and on total loss cases supported by locating comparable vehicles currently offered for sale in the open market (i.e. examples from Autotrader)
For a small number of insurer clients you will be required to discuss/agree PAV's with vehicle owners on total loss claims
You would need to work consistently within the SLAs the company have with its work providers which means completing a report on the same day as the inspection or providing an update to head office advising the reason why a report cannot yet be completed
Similarly you would need to deal with any supplementary estimates or report queries received following your initial report within 1 working day from receipt
You will need to provide outstanding customer service to all parties you come into contact with throughout the inspection and reporting process
What can you expect in return?

A standard holiday entitlement of 20 working days is offered, plus all bank holidays
A company car and fuel card will be provided to the successful candidate
A laptop and the required software will be provided together with fax/printer, mobile phone, sat-nav and other general items required to complete the role
The Company also contributes towards the costs of providing broadband Internet for our staff engineers at their homes


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