Technical Support Engineer

Report

Ad nr: 6
Published: 24 December 2023, views: 2

 

 

Main characteristics

Location
Luton, Bedfordshire
Company
Thrive Group
Salary
£40000 - £45000/annum Profit Share Scheme
Employment type
Permanent
Category
Engineering

Job summary

The company is a well-established, thriving manufacturer and distributor of electrical products, including wiring accessories, LED lighting, safety alarms and cables.

The products are specified by many Housing Developers and are distributed through electrical wholesalers as well as retailers. They currently have a turnover in excess of £60m in the UK and enjoy a strong position in their market place.

Job Scope: The successful candidate will be required to meet the following functions and responsibilities:

Provide our customers with the technical information required to effectively and efficiently install and maintain our products

Designing fire alarm & emergency lighting systems

Answer calls from customers and assist with technical issues

Manage customer complaints, returns and repairs collecting all required information

Take ownership of customer issues reported and see problems through to resolution

Assist in testing returned products

Assisting in product development & testing

Ensure proper recording and closure of all issues

Any other tasks or duties that may be requested by the line manager

Assist with building of demonstration kits for customers and display boards for use at Trade Shows, Exhibitions or Distribution Outlets

Complete site visits when required to determine issues with problem sites

Participate in Research, diagnose, troubleshoot and identify solutions to resolve customer issues where possible

Document knowledge in the form of knowledge base technical notes and articles.

Carrying out updates of product data for our PIM (Product Information Management) system, data sheets, instructions etc

Carry out customer training Skills Required

Experience in installation and design of Fire Alarm Systems

Good knowledge of current standards for installation and maintenance of fire alarm & emergency lighting systems

Excellent verbal and written communication skills when dealing with both internal and external customers Good computer skills including data entry

Valid UK driving license

Experience with use of Microsoft Office software products Personal Attributes

Methodical, organised

Excellent verbal and written communication

Disciplined approach to problem solving

Able to question effectively

Work unsupervised using own initiative

Benefits: Profit Share Scheme


Inform me about similar jobs:

By registering the Job Alert you accept the provisions of our Terms of Use.

Published: 24 December 2023, views: 2


Company: Thrive Group

Location: Luton, Bedfordshire

Salary: £40000 - £45000/annum Profit Share Scheme


Category: Engineering
Employment type: Permanent


Additional information:

Thrive Group

Application for the position: Technical Support Engineer

Full name:• required field •

Your e-mail:• required field •

Message content:• required field •

Attachments: • Curriculum Vitae, cover letter, other •


Report about similar jobs

Next-Jobs informs that the company publishing the job offer is the administrator of personal data processed in this recruitment process.
By applying you accept our Terms of Use.
ISQ Recruitment :: Norfolk :: over 30 days ago

Product Development Engineer Engineering & Manufacturing (Non-IT) Monday to Friday, full-time office-based. Kings Lynn, Norfolk UK ISQ Recruitment has partnered with an industry-leading client in the field of medical equipment design who is at the forefront of technological innovation. For the past several years, our client has been making ground-breaking advancements in their sector. They're currently looking for a Product development engineer to join their busy and dedicated team. This role is open to all levels and could be suitable for a graduate in Mechanical Engineering with experience using SolidWorks. It is preferable for ...

EngineeringPermanent
Report
£8995/annum
Aaron Services :: Boston, Lincolnshire :: over 30 days ago

Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, we are on the lookout for a Late Team Administrator to join our Boston team. Benefits: * Sharesave PLC share purchase options * Support provided for professional qualifications * Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support- counselling for staff * Long service recognition * Service level awarded annual leave * Enhanced maternity/ paternity packages * Dental/Healthcare cash plan * Cycle to work scheme * Women in Business ...

Property ServicesPermanent, Part Time
Report
£45000/annum
Kemp Recruitment Ltd :: West Sussex :: over 30 days ago

Job Title: Groundcare Technician Salary: £45,000 Hours: Monday to Friday DAYS + Overtime Opportunities Location: Horsham A well-established Agricultural & Groundcare Dealership based in Horsham who puts its employees as their number one asset is seeking an Groundcare Technician. This client is accepting applicants from an Agricultural, Groundcare / Horticultural background. This business offers excellent career development opportunities and an attractive and competitive package dependent on experience plus an enhanced overtime rate. About your new Groundcare Technician role: Inspection of new and used Groundcare / Horticultural / Plant ...

EngineeringPermanent
Report
£30000 - £55000/annum
Classroom Recruiters :: Derby, Derbyshire :: over 30 days ago

Job Title: Dynamic Mathematics Teacher Wanted in Derby! Are you ready to ignite a passion for numbers and equations? We've got an exciting opportunity for an enthusiastic Mathematics Teacher to join our thriving school in Derby! If you're a math maestro with proven experience across Key Stages 3 and 4, we want to hear from you.Classroom recruiters are recruiting on behalf of a fantastic secondary school in the Derby area. About teh school:At our exceptional school, we take pride in our supportive environment and stellar reputation. Our mathematics department is a dynamic hub of creativity and collaboration, and we're ...

EducationPermanent, Contract
Report
£40000 - £45000/annum Benefits
In Technology Group :: Ilkley, West Yorkshire :: over 30 days ago

Senior Data Analyst - £45,000 - Ilkley (Hybrid Options) My client, an award nominated Data Analytics provider based in Ilkley are looking to acquire a new Senior Data Analyst for their highly successful team. This role will see you working within an expanding team and collaborating with industry giants on exciting Data Analysis, Data Management, and Category Projects. This position is perfect for a candidate who is keen to use their initiative, is driven, and always eager to develop their skillset further. This role will be based onsite (at least initially) at my clients site in Ilkley, with hybrid working to be discussed post probatory ...

ITPermanent
Report