Main characteristics
- Location
- Hilsea, Hampshire
- Company
- Vermelo RPO
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
Credit Control Representative - PortsmouthWe are looking for a Credit Control Representative to join the Credit Control Team based in Portsmouth. If you are interested in applying for this position you should be a confident communicator with a good telephone manner, be flexible to work within a team environment and have the ability to be proactive.
This is a fantastic opportunity for someone to work within a dynamic environment supporting the Finance team in the successful recovery of unpaid insurance premiums.
Duties Include:
Effectively handle all calls (inbound and outbound), to maximise cash collection through the provision of effective and efficient communication and negotiation skills.
To maximise cash collection whilst providing excellent customer service by handling calls, resolving queries and negotiating payment plans.
Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
Ensure all Credit Control report work is completed within the accuracy standards of the department without the need for supervision or assistance.
Contribute to the achievement of team and operational targets.
Essential
Strong negotiation skills.
Ability to handle difficult calls.
Confident communication skills at all levels.
Ability to remain motivated in a changing working environment.
Works on own initiative.
Desirable
Experience of working in a contact centre, or customer service environment.
Previous experience of debt recovery.
Basic knowledge of insurance products and principles.
Experience of working on multiple systems & confident using Excel
Working Hours:
9am to 5pm week days
9am to 1pm Saturdays. 1 in 3 Saturdays
Hybrid Working
What are we doing to help us build a thriving, inclusive community?
Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, thats the easy part!
Our key challenges are
How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called #WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.
Change wont happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future
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