Main characteristics
- Location
- Tonbridge, Kent
- Company
- Bond Recruitment
- Salary
- £24000 - £27000/annum
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
Job descriptionJob Title: Subsidence Claims Specialist
Location: Tonbridge
Salary: £27,000 per annum
About the Role: As a Subsidence Claims Specialist, you will play a crucial role in managing a portfolio of subsidence claims. You should possess a deep understanding of the claims lifecycle and have significant experience in successfully managing claims and collaborating with colleagues at all levels. Acting as the primary point of contact for customers, your goal will be to deliver exceptional customer service and provide expert advice on subsidence and underground pipes claims.
Key Responsibilities:
Provide excellent customer service by responding to customer queries and subsidence claims calls.
Offer advice and guidance to policyholders on general insurance claims issues related to subsidence and underground pipes claims.
Negotiate claim settlements effectively, both verbally and in writing.
Actively seek opportunities to improve the delivery of customer service.
Display active listening skills and use questioning techniques to establish the validity of claims.
Develop rapport with customers and various departments within the company.
Prioritize tasks efficiently, ensuring important and urgent tasks are handled promptly while maintaining focus on the policyholder.
Maintain a proactive approach towards change and embrace constructive feedback.
Manage a portfolio of claims, from setup to settlement, while considering individual circumstances.
Set accurate expectations for policyholders regarding their claims journey.
Identify potential fraud triggers within claims.
Adhere to all relevant processes when setting up claims.
Acquire in-depth knowledge of policy wordings and products.
Contribute ideas to improve departmental performance and customer service.
Collaborate effectively with the team and undertake any assigned tasks.
Employ a methodical approach when handling each claim, working closely with policyholders throughout the process.
Request and collect necessary documents and information from customers, such as receipts, photographs, or accident reports, and properly store them in claim files.
Consistently meet and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
Exemplify the company's values in all work practices.
Provide insights for the development of the business, including system, process, and supplier management.
Required Skills and Qualifications:
Excellent communication skills, demonstrated through written, oral, and personal interaction with customers, experts, clients, and professional bodies.
Exemplary organizational, planning, personal management, and prioritization skills.
Self-confidence in your abilities and a strong belief in the The company claims proposition and values.
Proficient analytical skills, allowing you to distill data from various sources to develop a sound claim strategy.
Keen attention to detail and accuracy.
Outstanding time management and organizational abilities.
Proficiency in using computers, with strong administrative skills.
Strong spoken and written communication skills.
Customer-focused with a passion for providing world-class customer service.
Driven and motivated to meet targets, even in challenging circumstances.
Able to work autonomously and embrace modern business tools.
Empathetic and understanding towards customer needs.
Confident and professional demeanor.
Honest, loyal, courageous, and committed to the company and the team.
Experience and Knowledge: Ideally, you will have:
A minimum of 2 years of experience in an insurance Subsidence Claims Handling role. OR
A minimum of 2 years of experience in another Technical Claims Handling role (Escape of Water experience is sufficient). OR
Experience as a Loss Adjuster with expertise in handling Subsidence claims, supported by your CV and references. OR
Qualifications as a Structural Engineer and demonstrable experience in the field.
Qualifications:
Secondary education with qualifications in Mathematics and English. Numeracy skills are a must.
If you feel you meet the requirements and possess the necessary skills for this role, we encourage you to apply. We look forward to learning more about you and your potential contribution to our team.
Benefits of Working with Us:
Dependent on position we can offer Hybrid working three days in the Tonbridge office and two days from home
Access to our fully equipped gym in our Tonbridge office, available for all employees Monday to Saturday.
25 days of holiday allowance per year.
We provide a £25 premium for outstanding customer service. This means that for every 5-star review received in your name on Google or Trustpilot, you'll receive this bonus.
Discretionary performance-based bonuses are awarded every May, capped at 10% of your annual salary.
We strongly believe in investing in talent management. Currently, we have 10 employees studying CII (Chartered Insurance Institute) qualifications, while 5 are about to start a Surveying degree (level 6) course. Additionally, 3 employees are studying surveying level 3, and 1 employee is pursuing a qualification in public relations. We fund at least 10 employees each year to obtain professional qualifications.
We offer a standard pension scheme with People Pensions for new employees. The employer contribution increases after 2 years of service and again after 5 years of service.
We provide ample parking space and are conveniently located near Tonbridge Station (a 10-minute walk away). We are also just 2 minutes away from a big Sainsbury's and 5 minutes away from the town centre.
Complimentary coffee and tea facilities are available.
We organize exciting social events, such as a Summer Party and Christmas Party. Additionally, throughout the year, we engage in various charity and social events, promoting a sense of community.
We value our employees and aim to create a positive and supportive work environment. Join us and be part of a vibrant team while enjoying these benefits.
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
Bereavement leave
Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Employee mentoring programme
Employee stock purchase plan
Financial planning services
Free fitness classes
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
Life insurance
Matching gift scheme
On-site gym
On-site parking
Private dental insurance
Private medical insurance
Profit sharing
Referral programme
Sick pay
Store discount
Transport links
Schedule:
Day shift
Every weekend
Monday to Friday
Weekends only
Ability to commute/relocate:
Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)
Experience:
subsidence Claims Processing: 1 year (required)
Work Location: In person Tonbridge
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