Main characteristics
- Location
- Hinckley, Leicestershire
- Company
- Portfolio Credit Control
- Salary
- £22000 - £24000/annum
- Employment type
- Permanent
- Category
- Accounting / Financial / Insurance
Job summary
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.The post holder will ideally have some customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.
Day-to-Day Responsibilities
Contacting clients in relation to their overdue accounts
Handling payment and service queries principally via telephone
Provide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
Processing debit/credit card payments
Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible
Complete requests for account adjustments where required
When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stagesThe above is not an exhaustive list and you could be expected to perform different tasks as necessitated by the changing demands of the Credit Control function.
Role Metrics
To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
Cash collection, Direct Debit coverage, Outbound call targets
To ensure a high level of attendance and punctuality
INDCC
(phone number removed)CV
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